Chick-fil-A Delivery Captain(Only accepting internal applicants) | Bryan, TX

Detailed Information

  • Location: Bryan, TX

  • Company: Chick-Fil-A Bryan FSU

out verbal warnings for policy or procedural violations Maintaining proper documentation of any policy or procedural violations Make sure OLD Leads are meeting all their job duties Following up with OLD leads if there are not fulfilling their job duties This includes updating each driver’s sheet at the start of each pay period Keep team updated on operational tasks (reminding tip to enter mileage etc.

) via Slack Maintain delivery vehicles in top shape (schedule routine maintenance checks, car washes etc. ) Oversee onboarding of new drivers Create “REMARKable” Experience Actively look for ways to improve customer’s experience Lead the team in providing second mile service Includes training

drivers on how to best fulfill their orders to provide excellent customer service (i. e. remembering to bring extra sauces, extra straws etc. ) Alert PR Director of any order inaccuracies and ensure customer recovery Answer customer questions about personal delivery Beyond O.

L. D Duties Assist shift leads with: Counting drawers Fulfilling payouts Bank runs Inventory runs Customer recovery Assist in disciplinary duties including assigning points to team members Qualifications Must have open availability Must be able to work 40-45 hours Fill out the expression of interest form

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