Location: Garden Grove, CA
Company: Volkswagen Of Garden Grove
satisfaction by building customer relations. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Create estimates by costing materials, supplies, and labor; including deductibles using X-Time.
Prepares repair orders (RO) by describing issue, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures. Monitor the progress of each vehicle throughout the day, and updating customers frequently. Increase profitability by maximizing sales & execute retail promotions. Perform active deliveries. All guest needs to be walked to their vehicles and all advisor needs to talk about the
VW survey and ask to fill it out. Perform follow-up calls with all guest Automotive Service Advisor Requirements: Excellent customer skills Organizational skills Team player Ability to perform a variety of tasks simultaneously Ability to concentrate and accomplish tasks despite interruptions CDK experience is a plus 1 year Able to work on Saturdays
questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow
work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday work hours as required. Performs lube oil filter services in a professional manner and performs vehicle inspections as required. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner. Receive service assignments from the service writer or service
manager. Have the 'lube' work finished within the allotted time.
Set goals, develop skills and constantly increase efficiency skill level. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Knowledge, Skills and Abilities Required: Educational: High school diploma or the equivalent. Experience: None. Special Skills (i. e. licenses, certifications, etc.
): Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands and Working Conditions: Lube Technician will be required to move throughout the company facility throughout the shift, and may spend time outdoors in the weather and elements.
Must be able to stand for prolonged periods, walk, bend/twist/stoop, kneel/squat, lift over 50 lbs. and reach overhead. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. ______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date
by service manager. Maintain the prescribed standard for “hours per customer repair order written” Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s).
Obtain accurate customer and vehicle data. Test-drive vehicle as necessary. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications. Lift the hood of every vehicle and look underneath for potential additional repair needs. If additional work is needed, clearly explain the exact repair instructions,
making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Notify dispatcher of incoming work. Provide estimates for labor and parts.
If the cost of service cannot be established during reception, leave open and contact the customer later for approval. Establish each customer’s method of payment. Obtain approval of credit, if necessary. Obtain customer’s signature on repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. Handle telephone inquiries regarding
work in process and appointments. Compare final invoice with original repair order.
Analyze quality control report to ensure that work is completed as requested to reduce comebacks. Deliver vehicle to customer and answer any questions. Maintain follow up program on additional items found in need of repair. Attend meetings as scheduled. Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that work areas and customer waiting areas are kept clean. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Associate's degree (A. A. ) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date
appearance. Essential Duties & Responsibilities: Assist with incoming service phone calls. Set up, schedule and monitor service department appointments. Follow up and reschedule missed or late service department appointments. Make follow up phone calls to previous day service customers to ensure complete satisfaction.
Discuss during customer follow up calls the importance of responding to CSI surveys. Bring all customer concerns and complaints to the attention of the Service Manager. Make follow up phone calls to current open recall customers. Respond to all service internet leads and set up service department appointment accordingly. Follow policies and procedures as set forth in Employee
Handbook. Any other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Required: Educational: High school diploma or the equivalent. Experience: One year automotive or related industry experience. General knowledge of vehicle mechanical operations. Special Skills (i. e. licenses, certifications, etc. ): Ability to read and comprehend instructions and information.
Superior communication and customer service skills.
Ability to user personal computer applications including word processing and spreadsheet software. Current valid driver’s license. Physical Demands and Working Conditions: The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 40 pounds of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Exposed to exhaust fumes or other airborne particles.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. ______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date
As The Components People , we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products. From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products.
Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries. Learn more about the history of Leggett: /history Bedding The world
leader in bedding technology. Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.
Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably. Learn more about Bedding Components: L&P Bedding Group $28.00/hr. Job Summary: The Human Resources Coordinator will facilitate daily HR functions keeping track of employee’s records and supporting the interview process. Having a broad knowledge of HR as well as general administrative responsibilities, working autonomously and
efficiently to ensure the end to end running of HR projects and operations.
Qualifications, Knowledge, Education & Experience: Must be at least 18 years of age to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties & Responsibilities: · Respond to internal and external HR related inquiries or requests and provide assistance · Redirect HR related calls or distribute correspondence to the appropriate person of the team · Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.
) in both paper and the database and ensure all employment requirements are met · Liaise with other departments or functions (payroll, benefits etc. ) · Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc. · Assist supervisors in performance management procedures · Schedule meetings, interviews, HR events etc. and maintain the team’s agenda · Coordinate training sessions and seminars · Perform orientations, onboarding and update records with new hires · Produce and submit reports on general HR activity · Assist in ad-hoc HR projects, like collection of employee feedback · Support other functions as assigned Education: · High School Diploma or equivalent; BS/BA is Business Administration or relevant field; additional education in HRM preferred Experience: · Proven experience as a HR Coordinator or relevant HR/Administrative position · Familiarity with HR databases and HRIS systems · Ability to work with ATS software · Ability to handle data with confidentiality Knowledge, Skills, and Abilities: · Knowledge of HR processes and best practices · Strong ability in using Microsoft Office (Excel, Powerpoint, Word) · Excellent organizational and time management skills · Attendance/Punctuality - Is consistently at work and on time.
· Quality - Demonstrates accuracy and thoroughness; maintains a clean and organized work environment. · Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity. · Safety - Observes all safety procedures and policies; Reports potentially unsafe conditions to supervisor; Uses equipment and materials properly.
· Good attention to detail. · Able to work accurately from verbal and written instructions. This description is a general statement of required major duties and responsibilities performed on a regular and continual basis. It does not exclude other duties that may be assigned. Equal Employment Opportunity / Affirmative Action / Veteran / Disability Employer For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http: //privacy.
What to Do Next Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. Our Values Our values speak to our shared beliefs, and describe how we approach working together. Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad. Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us. Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.
Our Commitment to You We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, interactionual orientations, veteran status, and more. Join us! We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you. Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http: //privacy.
