Location: San Juan Capistrano, CA
Company: Nissan Of San Juan Capistrano
Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal
performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s
non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.
Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job.
Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion.
Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
HR & Recruiting Jobs refer to employment positions focused on acquiring, managing, and developing a company's workforce. These roles involve attracting top talent, conducting interviews, managing employee relations, and implementing policies that align with the organization's goals. Key characteristics of these jobs include strong interpersonal skills, strategic thinking, and a knowledge of employment laws. These professionals are integral to shaping a positive work environment and supporting the growth and retention of employees.
HR & Recruiting Jobs refer to positions within the Human Resources and Recruitment field. These roles center around managing the most valuable asset of any organization: its people. Key features of jobs in this sector include talent acquisition and placement, employee relations, performance management, training and development, benefits administration, and compliance with labor laws. Professionals in this area are critical for fostering a positive work environment, ensuring the right fit for roles, and cultivating organizational culture. Their strategic involvement impacts employee retention and contributes to overall business success.
HR & Recruiting Jobs focus on attracting, hiring, and maintaining a workforce within an organization. These roles involve a multitude of tasks such as posting job openings, screening candidates, conducting interviews, managing employee relations, and ensuring compliance with labor laws. Key characteristics include strong communication skills, the ability to handle confidential information, and a knack for understanding both organizational needs and employee well-being. HR professionals not only optimize recruitment processes but also play a vital role in shaping company culture and fostering a productive work environment.
team who are (above all): honest, hardworking, positive, and fun to be around. While prior retail and customer service experience is a plus, we're really looking for people who want to learn and commit to a long term career. Many of our employees have been with the company 10+ years --- and don’t worry, we will train you!
It really is a lot of fun! While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long term community-based relationships with employees,
customers, and vendors. We are a progressive organization that offer much more to our team members than other companies. What makes Santa Margarita Auto Group different from other companies?
Commitment to Integrity – We've won various manufacturer awards including Ford Motor Company’s highest honor, the President's Award, 11 times in the last 15 years! Professional and Innovative Approach – We strive to lead our industry in new ways to sell and service vehicles! And we’re not afraid to try something new. Employee Involvement – No one can do it by themselves. We work hard at working together to reach higher levels of success than could be achieved individually. We value everyone’s opinion
regardless of job position. Cross departmental teams help cultivate a thriving environment with ample career advancement opportunities.
Competitive and Lucrative Compensation – Your performance, work ethic, and attitude determines your success! Ongoing Training – We make available all types of personal and professional training resources because it’s only reasonable that we train before we ask you to sell a vehicle! Customer Service is our way of life! – Check us out on Google, Yelp, and Facebook to see what our customers and community think about us. Community Involvement – Since 1951, our business has been to make our community a better place to live and work.
Through charitable contributions, special events and fundraisers, and direct involvement in schools, hospitals, and businesses, Santa Margarita Auto Group believes that investing in our communities is simply the right thing to do. We invite you to visit our websites --- currently and --- and call or email us with any questions. While you’re there, take a moment and fill out our secure online employment application --- we'd love to get you into an exciting career of automotive sales and help change your future! JOB DUTIES: Primary duties include (any combination of the following): (i) making outbound phone calls, (ii) receiving inbound phone calls, (iii) setting sales and service appointments, (iv) following due-bills, SOP requests and accessory sales, (v) service reminders, (vi) review and survey follow-up, (vii) customer/prospect follow-up, (viii) responding to internet leads, (ix) managing lease return/retention process, (x) marketing, (xi) coordinating social media (xii) service shuttle coordination, (xiii) booking, (xiv) orphan owner management, and (xv) service drive appraisal and warranty sales process.
Follow through on commitments made to customers. Establish and maintain good working relations within dealership departments to reduce conflict and maximize dealer profitability to promote seamless transition of customer relationship to sales and service departments.
Complete and keep up to date all necessary dealership, manufacturer, and state mandated training. Establish and enforce product knowledge standards. Maintain required certifications and licensing for the position. Understand, keep abreast of, and comply with federal, state, and local regulations that affect vehicle sales and servicing. Following all company policies and procedures. Demonstrating behaviors consistent with Santa Margarita Auto Group values in all interactions with customers, employees and vendors.
JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication and customer service skills. Pre-employment background check and drug test. Must be willing to work as part of a team. Must have basic computer and phone skills.
JOB BENEFITS: Growth opportunities Fast paced work environment Medical & dental insurance Paid time off 401(k) Vehicle purchase plan PAY: $17.00/hr - $19.00/hr plus Commission (Commission Varies) Equal Opportunity Employer
