Location: Auburn, AL
Company: Lucy's Restaurant Group
fun birdtails, boozy milkshakes, and a killer wine list with wine on tap. Lucy's radiates good vibes only. That being said, we are looking to add experienced service staff to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important asset.
We take great pride in selecting individuals that will help us to achieve our mission. What will I be doing? Greets and welcomes guests with a smile and promptly attends to tables Takes food and beverage orders correctly making recommendations if needed Serves food and beverages to guests correctly and efficiently Serves alcoholic beverages in accordance with federal, state, local, and
company regulations Shares menu knowledge to assist guests with questions and special requests Records orders and transactions in the POS system correctly and timely Ensures all product is top quality before serving it to the guest Demonstrates effective sales techniques to upsell food and beverage products Checks with guests to assure satisfaction with each course and beverage Presents guest checks and ensures collections of all monies for full payment of check Completes opening and closing side worksheets assigned by management for each shift Assists server assistants and other team members with set up and clearing of tables when necessary Declares tips according to IRS standards Provides for
a safe work environment by following all safety and security procedures and rules To Do This Kind of Work You Must Be Able To: Understand and follow detailed instructions Provide a professional appearance and manner including dress, conduct, speech, and attitude Demonstrate thorough knowledge of all menus, specials of the day, and special promotions.
Memorize floorplan and seat numbers Demonstrate complete knowledge of and comply with service standards for beer, liquor and wine Talk to different kinds of people to give information, answer questions, and provide the utmost quality service Maintain a clean and neat work area Stand or walk for extended periods of time Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination Reach overhead and below the knees, including bending, twisting, pulling, and stooping Education: High school graduate or equivalent GED preferred At least six months experience as a server in a restaurant required In addition, we look for the demonstration of the following key attributes: Positivity Attention to Detail Exceptional Work Ethic Dependability Guest Centricity Adaptability Ability to Work as Part of a Team Benefits: Full time employees are eligible for: Health, Dental, and Vision Insurance Life Insurance 401K Flexible Spending Account Waiting period required for all new employees / waiting period varies by benefit
to guest and receiving payment for the banquet function. Responsible for staffing of banquet functions. Responsible for cash used on cash banquet bars. Responsible for setup, service and clean up of banquet functions. OTHER: Regular attendance in conformance with the standards, which may be established by Richfield from time to time, is essential to the successful performance of this position.
Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all
employees are required to fully comply with Richfield's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be suject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Attend meetings such as menu meetings. Orders supplies and linens for functions from Purchasing and Housekeeping
departments. Separates, posts and distributes event order sheets.
Assist servers and captains with the execution of events according to the event order and Richfield's quality standards. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware.
Knowledge of all applicable federal, state and local health and safety regulations. Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees. Basic mathematical skills. Ability to grasp, lift, carry or transport up to 40 pounds. Ability to operate various food and beverage equipment present at a function. Ability to set realistic goals and standards. QUALIFICATION STANDARDS WORKING ENVIRONMENT/PHYSICAL ACTIVITIES: Inside with protection from weather but not necessarily changes in temperature. Physical activities include walking, talking, seeing, hearing, pushing, pulling, balancing, stooping, crouching, kneeling, handling, fingering.
Must be able to grasp and hold very small objects. Ability to walk and stand for long periods of time. Ability to lift and carry objects up to 25 pounds. Ability to work in a very fast paced environment with considerable noise and interruptions. Must be able to change activity frequently. EXPERIENCE: Two years of banquet captain or food and beverage supervisory experience necessary. LICENSES OR CERTIFICATES: Ability to obtain any government required licenses or certificates.
CPR training required. First aid training preferred. GROOMING: All employees must maintain a neat, clean and well groomed appearance (specific standards available). OTHER: Additional language ability preferred.
is expected to carry out the following responsibilities and uphold the hotel's standards on a daily basis; Duties: Greet and welcome guests to the hotel and offer professional services Accommodate guests by ensuring all doors are being opened by valet attendant, assisting with luggage, acknowledging guests going in and out of the building and other items Operate guests' vehicles safely Ability to transport guests' vehicles safely from multiple locations (The Laurel Hotel, The Hotel at Auburn University, South college deck) within a.7-mile radius.
Keep an organized record of tickets/keys assigned to each vehicle/guest Ensure vehicles are parked safe and secure Direct traffic in the parking
area as needed Inspect and document vehicles upon arrival for existing damage A bilities Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem Speech Recognition - The ability to identify and understand the speech of another person. Speech Clarity - The ability to speak clearly so others can understand Ability to input and access data in a computer.
Ability to focus attention on guest needs, remaining calm and courteous.
Ability to understand guest inquiries and provide responses. Ability to promote positive relations with all individuals who come in contact Ability to think clearly, quickly, maintains concentration and makes concise Ability to prioritize, organize and follow up. Ability to focus attention on details Ability to maintain confidentiality of all guest information and pertinent hotel data. Ability to ensure security of guestroom access. Ability to ensure security of guests' vehicles. Ability to work well under pressure within any given period, which includes coordinating many requests at any given time.
Ability to meet deadlines Ability to resolve guest opportunities to their completion Ability to remain stationary at an assigned post for an extended period. Ability to perform job functions with minimal supervision Ability to work cohesively with other departments and coworkers as part of a team. Ability to be flexible as the job changes. Ability to analyze and resolve problems exercising good judgement. Ability to work flexible hours, including weekends, holidays, and evenings if necessary. Ability to work in a standing position for up to 8 hours Ability to multitask and tend to several customers at once Tasks Answer inquiries pertaining to hotel policies, services and resolve occupants' complaints.
Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs backssment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Education and Training - High School Diploma or equivalent required; Bachelor's Degree in relevant field strongly preferred.
Driving - Proven safe driver and clean driving record. Must have a valid and up to date driver's license. Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Organizational Skills Necessary to quickly recall the locations of vehicles and their appropriate keys. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Speaking - Talking to others to convey information effectively Driving - Exceptional driving skills when transporting guests' vehicle to secure parking location.
Experience driving vehicles with both manual and automatic transmission. Work Activities Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants, stores, and receiving clients and/or guests. Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co- workers, and subordinates by telephone, in written form, e-mail, or in person.
Work Styles Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Work Values Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co- workers, Moral Values and Social service. Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Corresponding needs are Ability Utilization and Achievement. Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status. Working Conditions - Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working conditions. Interests Enterprising - Enterprising occupations frequently involve starting up and carrying out projects.
These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. Investigative - Investigative occupations frequently involve working with ideas and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Hospitality and travel jobs refer to occupations within the industry focused on providing services to ensure guests or travelers have memorable experiences. These roles are characterized by their emphasis on customer service, effective communication, cultural sensitivity, and adaptability. Jobs in this sector can range from hotel management, food and beverage services, and event planning, to tour operators and travel agents. Those in the field typically operate in dynamic, people-oriented environments that demand flexibility and a knack for problem-solving, with often variable working hours dependent on the seasonality and nature of services offered.
knowledge including Excel Effective communication skills Strong attention to detail, organized, team player Ability to produce accurate work and meet ticketing deadlines
