Location: New York, NY
Company: Hriq
Our Organizational Performanceo Driving Change (improving our performance) As the GM, I am a role model and effective coach to every team member and am an ambassador to our guests. In all areas described above, as the GM, I behave in a way that supports these defined results on a daily basis.
My team, the whole team, feels like they're supported, they have the tools they need, and can accomplish all that's asked of them! 2. To Culinary: - As the GM I support the kitchen managers to consistently produce thedefined results for the culinary team/department. This support is constantand ongoing. This includes: Production and Brand consistencyo Daily costing skill, training, growing awareness
including: Purchasing, receiving, all Budget and fiscal goals§ Coaching culinary and service team members I am a partner to the Executive Chef / Owner to clearly refine ourconcept in a way that honors and builds the brand.
This partnership isconstant and ongoing in awareness, conscious exploration of " what'snext. " I am a coach/guide to the kitchen manager to support that person'ssuccess as a coach/mentor to each of their direct reports: the culinaryteam in our restaurant. 3. To Beverage: As the GM I support the head bartender to consistently produce thedefined results for the beverage team/department. This support isconstant and ongoing. This includes: o Production and Brand
consistencyo Daily costing skill, mindfulness, growing awareness including: o Purchasing, receiving, all Budget and fiscal goalso Coaching beverage, service staff, and culinary team members I am a partner to the head bartender to clearly define new concepts thathonor and build the brand.
This partnership is constant and ongoing inawareness, conscious exploration of " what's next. " I am a coach/guide to the head bartender to support that person'ssuccess as a coach/mentor to each of their direct reports: the asst. managers, and bartenders; as well as the servers, managers, and culinaryteams in our restaurant. 3. To Special Projects: - As the GM I support Special Projects to consistently produce the definedresults of each special project that may also be unique to our concept.
My support as a coach/guide is constant and ongoing. This includes: o Clarity of Production and Brand consistencyo Mindfulness, growing awareness including: § Project roll out unique to each concept § Purchasing, receiving, achieving all budget and fiscal goals § Coaching and supporting managers, all service staff, and culinary team members to be clear on the effectiveexecution of special projects AND to be excited doing so! I am a partner to Special Projects to clearly define the concept that honorand build the brand.
This partnership is constant and ongoing inawareness, conscious exploration of " what's next. " I am a coach/guide to the team to support thatperson's success as a coach/mentor to all those with whom this personinteracts: managers, team members, including guests and vendors. 4. To Accounting: As the GM, I support the Controller to attain the all the informationneeded from each and all concepts to ensure the financial statementsare correct, clean and clear, and provided to the CEO / Leaders no laterthan the 5th of each month. As the GM, I serve as an expeditor of fiscal information, when needed, forthe accounting department to achieve its defined goals.
2 5. To Marketing- As the GM, I am a resource to and partner with the Director of Marketingto support and grow the Brand Message. I do so by reinforcing at all timesthe following four areas: o Our Vision, Strategy, and sense of Purposeo Defining and modeling our Culture!o Our Organizational Performanceo Driving Change (improving our performance) As the GM I am a resource and expeditor to the Marketing team insupport of their needs to complete projects on deadline and budget.
My behavior with the Marketing team at all times models the Brand. 6. To the Founder/President: - As the GM, I am the " go to guy" for the owners. - I do what I say I'll do. I can be counted on. - If I know, I act on BRAND; when I don't know, I ask, from a place of interestand excitement to learn. - I speak my truth to the owners; I act as a partner; I listen as a confidant. - All other elements listed in my job description support my effective actionsfor/with the owners. DUTIES AND REPONSIBILITIES: 6 General Areas: Systems/Processes- As the GM I am directly responsible to assure that all systems and processes aredefinitive and clear in structure at the same time, allowing fluid and flexibleapplication (when needed).
All systems and processes in the company includeclear goals regarding: o Human Performance expectationso Metrics that define excellenceo Accountability in all we do, and from all parities involvedo Definitions of what clear and effective Communication looks and soundslikeo Leadership behavior: I command respect; I NEVER demand respect. Human Performance- As the GM I am a resource and mentor to the Leadership team to support clearexpectations regarding human performance (on BRAND) for any department.
o Because of my actions, and facilitation, as the Leader, all team membersunderstand what excellence means. - My actions develop and maintain trust within the lead team and all teammemberso The team feels like they can talk to me about life. o The team talks to me, reaches out to me to clarify excellence. o I hear things like It I love it here! The leaders care! They listen! They havehigh standards!3 Metrics As the GM, I ensure that all projects undertaken include definitive metrics ofsuccess. We define, assign and measure success with any action we take.
I insure that as the team, as people, we do what we say we will do! We have targeted fiscal goals and hit our budgeted numbers o We have an expedient turn around plan if we do not hit our numbers As the GM, I see to it that all projects have defined action steps and follow through I ensure that Budgets are accurately updated monthly, regardless of reason, story or excuse (see communication! ) Accountability With me as the GM our people know to do what they say they'll do. Integrity isour value. With me as The GM: o " They reach deadlines and excel" o " They raise their hand and ask questions" o Budgets are held, regardless of reason story or excuse.
- I insure that in any projects we create as a Brand, or within our individualconcepts, accountability is defined and held in accordance with our Company Core Values. Communication- As the GM, I coach, guide and facilitate: o People understanding what's expected of them! o Our team to feel accepted, supported and successfulo Definitions of excellenceo Direct data-based feedbacko The execution of excellence As the GM, I constantly ask, " how can I do this better? " and " How can we do thisbetter?
" Meetings with owners, managers demand budget performance! We focus on sales generation vs. effective costing. " How do we build sales?" Leadership- As the GM, I assure that our people (all): o Know what to doo What 's expected of them! o Pride is clear, without ego ~o Approachability! o Values are explicito There is free thought and flow.I assure this list of outcomes by coaching, guiding and facilitating my leadership team tosupport these actions.4 Specific I am a role model of the brand to my team, our guests, and our community. - I walk my talk- I am PUNCTUAL and reliable in my work habits.
- I maintain a professional appearance at all times. - I refrain from negativity, gossip, or talking down to others. - I assist and support the company in every way, especially in task completion andcommunication. I go where the company needs me to go without question orcomplaint. - I perform all required paperwork thoroughly and promptly, noting anydiscrepancies, errors, or abnormalities. - I attend all required meetings, taking notes and following up appropriately. - I lead change and stay abreast of all changes in the Company. As the GM, I am aware of and track: - Leader's in their roles with managers in any way possible.
I am there for theirsupport; I report to them! This entails a wide variety of tasks including: Overseeingmaintenance, bothroutineandemergencyq Overseeingandassistanceinthepreparationoflabor, foodandbeveragecost reportsq Assistinhiringsystemsandfollowthroughq Supporttotheperformance/organizationoftheregularandthoroughtakingof inventory & timely extensionsq Assistinthedevelopmentandimplementationofalltrainingprograms, including manual development with detailed procedural guidelines andsystematic follow-up. q Regularmeetingswiththeentiremanagementteamtodiscuss: o P&L performanceo Special events, sales contests, and promotionso Staff and disciplinary issueso Maintenance & safety issues- Mentoring leader's to be aware of all quality and profitability goals and striveconstantly toward them.
This will include: q Monitoringtrendsinalldepartmentsinordertoreducelaborcosttobudgeted goals or lower. q Monitoringthefood, beverageandservicequalityq Monitoringthespeedofkitchenandbarproductionq Monitoringallphonesandfrontpersonneltoensurethatproperandeffectiveguest connection, care (and salesmanship) is employed on the phone. q Constantlyobservingtheworkofeachhost, serverandbartender, aswellasthe satisfaction of all our guests.
q Ensuringthatside-workaredoneproperlyandthoroughlyq Leadingpre-shiftmeetings(andpost-shiftmeetingsasnecessary)inanentertaining and experiential process that assists knowledge retention.5 PHYSICAL AND MENTAL REQUIREMENTS: This position requires a person be physically fit and mentally alert. There isneed for standing, walking, sitting, lifting, kneeling, reaching, handling, fingering, thinking, reasoning, and calculating, some of it constant. This job has an inherent amount of physical and mental stress. All candidatesfor this position must be prepared for and capable of adapting to suchconditions.
This person must be literate in English and reasonably skilled in math. Literacyin Spanish is an advantage and strongly encouraged. This person must be computer literate and able to efficiently run Word, Exceland Outlook. Since this is a hospitality position, a positive attitude and polite behavior areexpected in all dealing with guests and/or fellow team members. Asmentioned earlier, this person is expected to be a role model on a daily basisin living example of the Purpose and Values of the Company.
ENVIRONMENTAL CONDITIONS: The work is primarily indoors, but dependent on conditions, work out of doorsmay occasionally be required. The employer will attempt in every way to maintain a safe, healthy andpleasant working environment but should the team member notice anypotentially unhealthy defect, condition, or situation, he/she will be expectedto notify his/her superior immediately to repair that condition. QUALIFICATION REQUIREMENTS:1. Literate in English and basic math.2. Demonstrate a level of passion and dedication where no task is beneath you.3. Proven leadership skills and commitment to excellence4.
Must have a positive attitude and willing to put in all the time needed tolearn.5. Must be available to work flexible schedule at the request of ownership.6. 5+ years of general manager or higher management experience at high-volume restaurants with profit and loss responsibilities.7. Desire to make an impact on guests, team and our community8. Strong and proven business and financial acumen9. Demonstrate experience with decision making, process improvement, strategic planning, customer focus, managing profitability, quality control10. Strong interpersonal and conflict skills11.
Strong analytics/decision-making skills WHAT PERKS YOU WILL GET:1. Bonus Plan2. Health, dental + vision insurance3. Paid Vacation4. Wellness program + paid gym membership5. Opportunities to grow and develop your career6. Leadership certification and tuition7. 401K8. Free healthy and delicious shift meal
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Hospitality and travel jobs refer to career opportunities within the service industry focused on customer satisfaction and experiential services. These roles can vary widely and include positions in hotels, restaurants, cruise ships, theme parks, and other travel-related enterprises. Key features of hospitality jobs often involve interpersonal interactions, cultural sensitivity, and a commitment to providing high-quality service. Employees are typically expected to enhance the guest experience, handle logistics, and ensure safety and comfort, all while maintaining a friendly and welcoming disposition. Travel jobs, more specifically, may also include roles that entail planning and organizing travel itineraries for individuals or groups, often requiring strong organizational skills and an in-depth knowledge of travel destinations and regulations.
Hospitality and travel jobs refer to career opportunities within the service industry focused on customer satisfaction and experiential services. These roles can vary widely and include positions in hotels, restaurants, cruise ships, theme parks, and other travel-related enterprises. Key features of hospitality jobs often involve interpersonal interactions, cultural sensitivity, and a commitment to providing high-quality service. Employees are typically expected to enhance the guest experience, handle logistics, and ensure safety and comfort, all while maintaining a friendly and welcoming disposition. Travel jobs, more specifically, may also include roles that entail planning and organizing travel itineraries for individuals or groups, often requiring strong organizational skills and an in-depth knowledge of travel destinations and regulations.
Hospitality and travel jobs refer to occupations within the industry focused on providing services to ensure guests or travelers have memorable experiences. These roles are characterized by their emphasis on customer service, effective communication, cultural sensitivity, and adaptability. Jobs in this sector can range from hotel management, food and beverage services, and event planning, to tour operators and travel agents. Those in the field typically operate in dynamic, people-oriented environments that demand flexibility and a knack for problem-solving, with often variable working hours dependent on the seasonality and nature of services offered.