Location: Rancho Mirage, CA
Company: Marriott Vacations Worldwide
/ bonus eligible This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. Relocation Assistance is Available Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained.
Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. CANDIDATE PROFILE Education and Experience
High school diploma or GED; 2 years' experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES Managing Housekeeping Operations Maintains strong working relationship with Front Office to ensure effective communications for operational issues. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guestrooms, public space and employee areas are cleaned according to operating
standards. Ensures compliance with all housekeeping policies, standards and procedures.
Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. Managing Departmental Costs Supervises and approves the budgeting and ordering of guestroom and cleaning supplies. Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints effectively. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Empowers employees to provide excellent customer service. Develops goals and expectations for direct report managers. Celebrates successes and publicly recognizes the contributions of team members.
Reviews employee satisfaction results to identify and address employee problems or concerns. Communicates expectations, recognizes performance, and produces desired business results. Conducting Human Resources Activities Ensures property policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Establishes goals and objectives for all areas of responsibility.
Directs staff to strive for continuous improvement in all areas of responsibility. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Manages employee progressive discipline procedures for areas of responsibility. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures employees are treated fairly and equitably. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Hospitality and travel jobs encompass a variety of roles within the service industry that cater to clients' needs for accommodation, food, tourism, and leisure activities. These positions can range from hotel management, travel consulting, tour guiding, to event planning, and more. Characterized by their focus on customer satisfaction and experiences, these roles often require strong communication skills, a service-minded attitude, and the ability to work in a fast-paced environment. Employees in this sector typically interact with a diverse clientele, necessitating cultural sensitivity and adaptability. The hospitality and travel industry rewards those who are passionate about creating memorable experiences and who thrive in dynamic, customer-centric settings.
Hospitality and travel jobs encompass a variety of roles within the service industry that cater to clients' needs for accommodation, food, tourism, and leisure activities. These positions can range from hotel management, travel consulting, tour guiding, to event planning, and more. Characterized by their focus on customer satisfaction and experiences, these roles often require strong communication skills, a service-minded attitude, and the ability to work in a fast-paced environment. Employees in this sector typically interact with a diverse clientele, necessitating cultural sensitivity and adaptability. The hospitality and travel industry rewards those who are passionate about creating memorable experiences and who thrive in dynamic, customer-centric settings.
Hospitality and travel jobs encompass a wide range of positions within the service industry that focus on providing experiences and services to guests and travelers. These roles include hotel management, front desk operations, housekeeping, food and beverage services, tour guiding, and travel coordination. Key characteristics of these jobs often involve strong customer service skills, a welcoming attitude, a knack for organization, and the ability to handle various tasks to ensure guest satisfaction and smooth travel experiences. The sector is known for its dynamic work environment, multicultural interactions, and opportunities for working in diverse locations around the world.
on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you!
You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information
about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest. CORE WORK ACTIVITIES Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive
working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
