Location: Newport Beach, CA
Company: Hyatt Vacation Ownership
Front Office in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial performance of the department. Salary range $66,560 - $85,000/year plus bonus. Relocation Assistance Available This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in
the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform
duties in employees' absence. Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings.
#LI-OE1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Hospitality and travel jobs encompass a variety of roles within the service industry that cater to clients' needs for accommodation, food, tourism, and leisure activities. These positions can range from hotel management, travel consulting, tour guiding, to event planning, and more. Characterized by their focus on customer satisfaction and experiences, these roles often require strong communication skills, a service-minded attitude, and the ability to work in a fast-paced environment. Employees in this sector typically interact with a diverse clientele, necessitating cultural sensitivity and adaptability. The hospitality and travel industry rewards those who are passionate about creating memorable experiences and who thrive in dynamic, customer-centric settings.
Hospitality and travel jobs refer to positions within the tourism industry where the primary focus is on providing services to guests and travelers. These roles often include hotel staff, airline employees, tour operators, and cruise line workers, among others. The hallmark of these jobs is a commitment to excellent customer service, a passion for creating memorable experiences, and the ability to handle diverse needs with a smile. These positions may require flexible hours, adaptability, and often come with opportunities to explore different cultures and destinations.
are met. A Banquet Captain must maintain a professional appearance and friendly attitude toward guests, other employees and management staff. Job Duties: Review the banquet schedule and ensure posting of updated function sheets in the banquet kitchen. Prepare and post daily room assignments for banquet staff including specific times for set-up and service.
Oversee the set-up of all aspects of a function, including the physical layout of the room. Monitor the appearance and performance of the banquet staff. Provide feedback and take corrective action if necessary. Ensure meals are prepared and served in accordance with established service standards. Ensure all standard food handling, sanitation
and health department guidelines are adhered to by banquet staff. Properly close all banquet checks and complete the Captain’s log book at the completion of the function.
Oversee proper clean up, handling and storage of all banquet materials and equipment. Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior. Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents. Follow all procedures when responding to any hotel emergency or safety situation. Minimum Qualifications / Other Expectations: Possess current health department certifications required to work in a restaurant.
Minimum two (2) years experience working as a Banquet Captain/Supervisor, preferably in a high volume banquet or hotel/resort environment.
Experience developing and conducting employee training. Experience developing and implementing employee motivational programs, performance evaluations and discipline. Strong attention to detail and the ability to handle multiple tasks. Excellent communication skills. Ability to work with management staff and other employees in a professional manner. Compensation: Base Pay Start Rate: $16.00 The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us: The Resort at Pelican Hill is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury. Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California. Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company , our legacy and our guiding principles. Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, interaction, interactionual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.
Reasonable accommodation is available for qualified individuals with disabilities, upon request. #LI-Onsite
Hospitality/Travel jobs encompass a range of positions within the service industry that cater to the needs of guests and travelers. These roles are typically found in hotels, restaurants, cruise ships, resorts, and various tourist destinations. Key characteristics of hospitality/travel careers include a strong focus on customer service, interpersonal skills, and the ability to create a welcoming environment. Workers in this field often have flexible schedules, opportunities to interact with people from diverse backgrounds, and the possibility of travel. From front desk agents to tour guides, these jobs require a blend of operational efficiency and a passion for delivering memorable experiences.
