Location: Rochester, NY
Company: Wegmans Food Markets
Hospitality and travel jobs encompass a variety of roles within the service industry that cater to the needs of guests and travelers. These positions, found in hotels, resorts, airlines, cruise ships, and tourist attractions, are often characterized by their focus on customer satisfaction and the provision of enjoyable experiences. Key features of these jobs include interaction with people from diverse backgrounds, a dynamic working environment, and the necessity of strong communication and interpersonal skills. Many roles also demand flexibility with hours, as hospitality services typically operate round-the-clock to accommodate guests' needs.
Hospitality and travel jobs refer to career opportunities within the service industry focused on customer satisfaction and experiential services. These roles can vary widely and include positions in hotels, restaurants, cruise ships, theme parks, and other travel-related enterprises. Key features of hospitality jobs often involve interpersonal interactions, cultural sensitivity, and a commitment to providing high-quality service. Employees are typically expected to enhance the guest experience, handle logistics, and ensure safety and comfort, all while maintaining a friendly and welcoming disposition. Travel jobs, more specifically, may also include roles that entail planning and organizing travel itineraries for individuals or groups, often requiring strong organizational skills and an in-depth knowledge of travel destinations and regulations.
Hospitality/Travel jobs encompass a range of positions within the service industry that cater to the needs of guests and travelers. These roles are typically found in hotels, restaurants, cruise ships, resorts, and various tourist destinations. Key characteristics of hospitality/travel careers include a strong focus on customer service, interpersonal skills, and the ability to create a welcoming environment. Workers in this field often have flexible schedules, opportunities to interact with people from diverse backgrounds, and the possibility of travel. From front desk agents to tour guides, these jobs require a blend of operational efficiency and a passion for delivering memorable experiences.
Hospitality and travel jobs refer to career opportunities within the service industry focused on customer satisfaction and experiential services. These roles can vary widely and include positions in hotels, restaurants, cruise ships, theme parks, and other travel-related enterprises. Key features of hospitality jobs often involve interpersonal interactions, cultural sensitivity, and a commitment to providing high-quality service. Employees are typically expected to enhance the guest experience, handle logistics, and ensure safety and comfort, all while maintaining a friendly and welcoming disposition. Travel jobs, more specifically, may also include roles that entail planning and organizing travel itineraries for individuals or groups, often requiring strong organizational skills and an in-depth knowledge of travel destinations and regulations.
The Banquet Captain is responsible for assisting the Banquet Manager in the direction and operation of the Banquet Department in accordance with Oak Hill Country Club standards. General Requirements: Complies with Oak Hill Country Club's Acorns of Excellence.
Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards. Exceptional attention to detail. Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests. Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships. Able to consistently
perform tasks with little direct supervision. Works harmoniously and professionally with co-workers. Job Requirements: Exceptional knowledge of all Oak Hill banquet standards and operating procedures.
Under general supervision, coordinates and supervises banquet events based on client specifications documented in the Banquet Event Order. Works with Banquet Manager, Executive Chef, Banquet Chef and other F&B Managers to coordinate personnel requirements for banquet functions. Supervises and directs banquet staff during all phases of a banquet event. Effectively and regularly communicates expectations and service goals to staff. Assists in the creation and implementation of employee incentives
and morale-boosting programs. Assists in the development and execution of short- and long-term department goals.
Coordinates food service between kitchen and banquet service staff. Inspect all linens daily for proper appearance. Assists with inventory of all banquet service ware, equipment, and supplies to meet required needs. Ensures that all event setups including furniture, food and beverage, AV, etc. are accurate and ready within time guidelines. Acts as the point-person for banquet contact at the beginning of events and during scheduled breaks to ensure all needs are being exceeded. Participates in or conducts pre-function meeting with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses.
Ensures that all banquet staff are well-groomed and in proper uniform. Assists with training, supervising, scheduling and evaluating of banquet service staff. Assists with administrative duties including but not limited to payroll, printing, completing logs, inventory and supply requisitions. Assures the neatness, cleanliness and safety of all banquet areas. May serve " VIP" guests. May serve smaller banquet functions during slower periods of the year. Assures that state and local laws and the club's policies and procedures for the service of alcoholic beverages are consistently followed.
Analyzes accurately situations requiring solutions and adopts an effective plan of action. Notifies management of member and guest complaints. Oversees breakdown of event, including clean-up activities and securing the facilities. Completes a daily after-event " Banquet Recap" to report any issues, timing changes, added requests by the contact, increased/decreased guest count and other necessary information are communicated to the Leadership and Catering Team. Ensures that all appropriate charges are billed correctly to each event and submitted to the Catering or Accounting Department.
Attends Banquet Department meetings and confers with management to identify, plan and develop methods and procedures to obtain greater efficiency. Completes other appropriate assignments made by the Banquet Manager and Director of Clubhouse Operations. Physical Requirements: Must be able to continuously sit, stand and walk a minimum of 8 hours. Must be able to bend, kneel, push and pull over the course of a shift. All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards.
Will be required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements. Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts. Must be 18 years of age. Must have a reliable form of transportation to and from work. Qualifications: Education: Bachelor's degree in Hospitality, Sports or Recreational Management or Business preferred. Experience: Minimum two years of private club experience. Previous banquet, fine dining, and/or a la carte dining experience.
Licenses & Certificates: Ability to obtain and/or maintain any government-required licenses, certificates, or permits. Valid driver's license. Food safety certification. Alcohol beverage certification. Certification in Basic CPR, AED and First Aid.
