Supervisor, Network Maintenance-Augusta GA | Augusta, GA

Detailed Information

  • Location: Augusta, GA

  • Company: Comcast

of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary Responsible for supervising and coordinating the daily activities of the Network Maintenance Technicians who perform tasks in the same function. Sets Responsible for supervising and coordinating the daily activities of the Network Maintenance Technicians who perform tasks in the same function. Sets priorities for the team, assigns

tasks and checks work performance at regular intervals. Establishes and implements procedures, performance standards and best practices. Develops and trains staff.

Resolves customer inquiries in an organized and timely fashion. Job Description Job Specifications: Location: On-Site at Comcast 405 Top Golf Way, Augusta, GA AND in the field. Hours: 24/7 Needs of the Business. On-Call Rotation Active Skills and Knowledge Needed for this position: IP and Fiber Knowledge skills are utilized. Knowledge and Experience doing cut connectors, spectrum analyzers, RF Meters Microsoft Excel and Word Excellent written and verbal communication. Excellent attention to detail. Core Responsibilities Selects

and provides training and direction to Network Maintenance Technicians on all maintenance activities, accurate work methods, quality standards and equipment.

Supervises the daily schedule and delegates responsibilities. Monitors work production and quality, ensuring that all repairs meet required specifications and that all safety and Company procedures are followed. Reviews FCC technical requirement and maintains records accordingly. Performs all FCC-related field testing; maintains network at or better than design specifications. Enforces performance standards and guidelines for Field Operations. Implements/monitors ongoing work safety programs in compliance with OSHA standards.

Coordinates and participates in work performance reviews along with providing ongoing open communication with the team. Analyzes operations and performances to assure operational efficiencies through productivity, quality control, customer satisfaction and trouble calls on installs. Coordinates vehicle preventative and corrective maintenance. Resolves customer complaints in a timely and professional manner. Orders supplies and equipment and keeps accurate records. Consistent exercise of independent judgment and discretion in matters of significance. Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime. Other duties and responsibilities as assigned. What You Can Expect: An encouraging and casual yet professional work environment with chances to showcase your skills. A culture of innovation and continuous learning. Training, support, and mentoring to expand and evolve your expertise. For more information into our culture, check out: /meet-comcast/our-culture About Our Perks & Benefits: We are determined to build an environment where our employees feel valued, understand our business goals, and are motivated.

Here is a look at some of the perks and benefits we make available to our employees: Medical & Dental start day 1. 401(k) Savings Plan. Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. Xfinity Services - We offer all employees in serviceable areas discounted digital TV and internet. Free tickets to Universal theme parks! Employees at all levels are encouraged to: Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be hardworking learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new insights. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth. Respect and promote inclusion & diversity. Do what is right for each other, our customers, investors, and our communities. Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not dcraftedto contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, interaction, interactionual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Associate's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details. PDN-9ae9e20c-bb65-4b6e-8e27-42dc07a71191

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