Location: Alabaster, Alabama
Company: Singtel Group
that creates positive impact and a sustainable future for all. At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it’s like to be with an Employer of Choice. Together, let’s create a brighter digital future for all. Awarded at the HR Fest Awards 2020. Be a Part of Something BIG! Keen to join the Data Centre Industry or already in
the Industry? Singtel, an established and the leading operator of high-quality Data Centres in Singapore is on the lookout for new talents to join the team as we seek to grow our Data Centres portfolio in Singapore and regionally.
Make an Impact by DC Operations Management Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA Lead BCP exercise and be the 1st level incident responder. Customer Request fulfilment and system management such as Electronic Visitation Management System Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network
cable connectivity test, insertion of fire SFP Manage equipment movement, asset tagging, labelling and tracking Perform shift duty to support 24x7 DC Operations DC Facilities Management Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg.
UPS, power, temperature control, humidity, water detection sensor, etc. ). Ensure all DC supporting infrastructure (i. e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System. etc) are functioning well. Update and maintain all DC related documentation, including reports generation where needed Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process. Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems) Incident / Change / Customer Management and other requirements Manage Incidents and Closure, including Root Cause Analysis on incidents Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met Perform other duties such as access clearance, and participate in projects as required Skills for Success Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies.
Preferred with working experience managing 24x7 DC Operations General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment Good communication and people management skills.
Possess Basic Certificate of Info Comm Technology, ITIL Foundation Level Certification, CDCP, DCPRO Team player who is also able to perform independently Able to multi-task and work under pressure Well organized and able to reschedule priorities as circumstances change Good communication skills (both verbal & written) Analytical with good problem solving skills Positive attitude and Proactive Rewards that Go Beyond Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunities Your Career Growth Starts Here.
! We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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