Location: Atlanta, GA
Company: Truist
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: The primary purpose of this role is to provide consultation and technical direction on translating business requirements and functional specifications into logical program designs.
This includes facilitating the implementation and maintenance of complex business and enterprise software solutions to ensure successful
deployment of released applications. This role serves as a technical expert for project teams throughout the implementation and maintenance of business and enterprise software solutions.
In addition, this role personally develops and delivers code modules, stable application systems, and integrated enterprise software solutions within various computing environments. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Configure and administer multiple monitoring tools including APM tools (Dynatrace) and
Infrastructure monitoring tools, IBM Tivoli Monitoring (ITM) and Microsoft System Center Operations Manager (SCOM).2.
Provide on-call support for Dynatrace, ITM and SCOM as required to meet business needs.3. Provide periodic reporting and metrics on the health of the systems.4. Train IT product delivery teams on proper use of Enterprise Monitoring tools and their capabilities.5. Lead internal/external Risk and Audit enquiries related to these tools.6. Assist teams to resolves complex problems spanning multiple applications to help close any monitoring gaps that are discovered.7. Drive monitoring improvements in the Truist environment.8. Perform problem tracking, diagnosis and root-cause analysis, troubleshooting and resolution for highly complex issues.9.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.10. Provides technical consultation on challenging or unusual situations.11. May lead complex projects related to improving processes or support capabilities.12. May engage and manage external vendors.13. Mentors less experienced teammates to build technical expertise.14. May have people management responsibilities.15. Mentors others, sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls.
QUALIFICATIONSRequired Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelor's Degree in Computer Science, CIS, or related field2. Five to seven years of experience in software development or a related field3. Five to seven years of experience in database technologies4. Five to seven years of experience working on project(s) involving the implementation of solutions applying development life cycles (SDLC) Preferred Qualifications: 1.
Master's Degree in Computer Science, CIS, or related field2. Five to seven years of IT experience developing and implementing business systems within an organization.3. 2-5 years proven experience with Dynatrace APM tool. Associate certification is preferred.4. 2-5 years proven experience with ITM and/or SCOM.5. Additional experience with other APM tools such as App Dynamics, New Relic or Datadog would be a bonus.6. Proven understanding of monitoring cloud environments with Dynatrace including AWS, Azure and GCP.7. Five to seven years of experience working with defect or incident tracking software8.
Five to seven years of experience working with an IT Infrastructure Library (ITIL) framework9. An understanding of Continuous Integration/ Continuous Deployment tools.10. 2-5 years demonstrated experience coding in languages such as bash, powershell and python. OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Frequently (25% - 50% of the time) Lifting Up to 25 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Up to 25% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, interactionual orientation, gender identity, disability, veteran status or other classification protected by law.
Truist is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify PDN-9acbaea6-8a45-47ad-8652-398bc2a22c3c
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