Location: Stanford, CA
necessary to troubleshoot and identify the source of the issues be it in the product or in the ecosystem where Bonita resides. This is a very rewarding job for those who like to help Customers out of tricky situations. The goal of the support engineer at Bonitasoft is to work closely with the Customer from troubleshooting to finding a reasonable workaround/solution through clear communication at every step, ensuring Customer Satisfaction.
Hence communication skills are essential in this role. You will be located in South America Colombia and will report to the Support Manager, Poorav Chaudhari, located in Grenoble, France. Your key responsibilities: • Become an expert on Bonitasoft products
with the guidance provided during the onboarding (see onboarding section below) • Perform deep analysis of problems experienced by Customers, including reproducing them, and ultimately respond with a solution, with a strong Customer satisfaction mindset • Work closely with the R&D team to find solutions for complex problems • Report bugs, product gaps and incomplete documentation to improve customer satisfaction • Provide support on the AWS cloud infrastructure where Bonita Cloud is hosted • Contribute to product Documentation and Knowledge base articles to • Monitor, suggest and implement technological improvements to keep our support team on top of our game Experience / Skills • 5 years of
experience in Technical Customer Support • Strong verbal and written communication skills • Strong ability to listen, understand, analyze and write solutions clearly and concisely • Tenacious problem-solver with a strong analytical/QA mindset • Ability to meet short deadlines under pressure and to work independently/autonomously • Real team player, ability to work in a multicultural and geographically diverse organization • Fluency in English & Spanish (written & spoken) • Bachelor's degree in Computer Science or a related field.
Technical Skills • Java programming & deployment architecture • Linux & Microsoft Windows environment experience • Database experience and proficiency in at least one of these: My SQL, SQL Server, Oracle, Postgre SQL • Experience with Database concepts, Data management (RDBMS), and SQL • Experience with web technologies like Java Script, JQuery, Angular JS • Experience with at least one application server like Tomcat, Wild Fly, … • Experience with multi-tiered platforms Troubleshooting Skills • Skilled in analysing logs and finding patterns, etc.
to pinpoint the real issue • Experience with JVM concepts like heap dump analysis and thread dump analysis • Familiar with Infrastructure issues like CPU spikes, memory spikes, network analysis, etc.
These would be a plus: • Experience with AWS, Docker, Kubernetes • Experience with Salesforce and/or CRM applications • Experience using a software defect tracking system such as JIRA • Experience with reading/writing HTML and CSS • Experience with Business Process Management • Familiar with Bonita BPM • Familiarity in French What to expect during your onboarding process? • Introduction to each department at Bonitasoft (get to know the teams and their scope) • Tailored Training program including the official Bonita trainings & Certifications • Bonita Support troubleshooting training with a Support engineer • Shadowing with a Support engineer working on his support cases Company Bonitasoft fully supports digital operations and IT modernization with Bonita, an open-source and extensible platform for automation and optimization of business processes.
The Bonita platform accelerates development and production with a clear separation between capabilities for visual programming and for coding. Bonita integrates with existing information systems, orchestrates heterogeneous systems, and provides deep visibility into processes across the organization.
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Engineering jobs encompass various roles focused on designing, developing, and maintaining structures, machines, devices, systems, and materials. These positions require a strong foundation in STEM (Science, Technology, Engineering, Mathematics) and often involve problem-solving, creativity, and technical expertise. Typical engineering disciplines include civil, mechanical, electrical, and chemical engineering, among others. Engineers work in diverse industries, from automotive to aerospace, construction to computing. Characteristics of engineering jobs include a blend of theoretical knowledge and practical application, a commitment to safety and efficiency, and the likelihood of collaborating across multidisciplinary teams.
