Location: San Leandro, CA
Company: NTT Data Services
United States (US). NTT Data Americas is Hiring! This is a permanent, fulltime, salaried position with benefits. Not open to C2C or C2H. Job Duties and Responsibilities Include: Responsible for the day-to-day maintenance of the client's Mobile App platforms and its features in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation Root cause analysis, management communication and client relationship management in partnership with Infrastructure, Tools, Backend Support team members In depth Functional knowledge of the application(s) supported and inter dependencies Proactively monitors Mobile Platforms using App D/Glass Box/Splunk
tools Interprets and disseminates information to a variety of audiences, including support teams and internal leadership Review and analyze the App stores feedback, customer feedback tickets and daily production monitoring reports for possible root cause Quickly responds to incident alerts and support calls Identifies, and coordinates with teams that are critical to the issue’s resolution Performs daily manual checks on Mobile Dashboard to ensure that App stability and healthiness Basic, Required Qualifications: Minimum three years’ software development experience in web or mobile technologies Minimum two years’ experience in an application monitoring/support related role Minimum two years’ experience
using Splunk and creating complex Splunk queries Other Desired Qualifications: Strong communication skills with the ability to capture and articulate technical and non-technical details Exceptional verbal and written communitcation skills Listening ability and patience Extraordinary customer service and relationship management experience Critical thinking skills Flexibility to work Where required by law, NTT DATA provides a reasonable range of compensation for specific roles.
The starting pay range for this role is $98,300 - $147,500. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.
As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or Linked In to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, interaction, interactionual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. #INDFSINS
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