Location: Alabaster, Alabama
Company: Singtel Group
Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing.
Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? Job Responsibilities: Answer Sing Tel IPVPN and MS support calls within the targeted Service Level Provide First Call Resolution (FCR) technical support to
Sing Tel Enterprise customers via phone and email Log reported faults into ticketing system Provide helpdesk support for general services Provide 1.5 indepth level troubleshooting for IPVPN and MS Services Manage proactive monitoring service within the targeted Service Level Provide timely updates to customers on the status of outstanding issues within targeted Service Level Manage customer’s fault enquires and provide quality assistance Manage incident ticket queue within target defined Support team KPI to meet Time to Restore Manage coordination within inter-cross operational supports to ensure speedy fault resolution Provide escalation to relevant party on prolong outages.
Manage email
within the targeted Service Level Manage customer’s special requirements and processes Manage coordination within inter-cross operational supports to ensure speedy fault resolution Review and improve operational processes to enable operations staff to operate effectively.
Requirements: A completed diploma from a reputable Polytechnic
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Engineering jobs encompass a broad range of professions that involve the application of science and mathematics to solve problems and design, construct, and maintain structures, devices, and systems. These jobs are characterized by creativity, analytical skills, and the pursuit of technological innovation. Engineers can specialize in various fields, such as civil, mechanical, electrical, software, or biomedical engineering, each with its distinctive focus and techniques. A hallmark of engineering roles is their impact on shaping our built environment and the way we interact with technology, making them crucial for the advancement and sustainability of modern societies.
