Location: Bothell, WA
Company: Elitechgroup
essential functions. • Provides product service and operational assistance to customers. • Ensures proper operation of ELITech Group products at the customer's locations. • Completes service calls according to the service plan; troubleshoots, coordinates, schedules, prepares and processes paperwork.
Identifies the best methodology to fix the problems at the lowest possible cost. • Decides what parts to have in trunk stock by effectively maintaining an inventory of repair parts. • Processes the return or disposal of defective parts effectively. • Communicates with Sales and Marketing team regarding customer dissatisfaction, product problems, customer status changes, product improvement,
and competitive information in an effort to prevent future concerns. • Applies effective time and territorial management techniques and organizes cost effective travel plans.
• Provides extended hour coverage and can travel outside normal work hours when required. • Submits required reports and documents in a timely manner. • Promotes service agreements to customers. • Maintains a professional and positive demeanor to customers. • Willing to travel up to 80% of the time, sometimes Internationally• Valid Driver's License and Passport required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - manages difficult
or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Detail Oriented - double-checks the accuracy of information and work product to provide accurate and consistent work; expresses concern that things be done right, thoroughly, or precisely; completes all work according to procedures and standards. Interpersonal Skills - focuses on solving conflict; maintains confidentiality; listens to others without interrupting; remains open to others' ideas and tries new things. Judgment - ability to work independently; displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions.
Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Reasoning Ability - ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Qualifications Applicants should possess an associates or electronics degree with five or more years' experience in field service, or equivalent combination of education and experience. Work Environment This position is field based with the applicant working from home. Ideally located in Florida, or a state contiguous to Florida.
Applicant should be willing to travel up to 80% of the time on short notice if required. The position will cover their own Territory and serve as a backup to other areas of the country when the FSE in those regions are unavailable for Service Calls. Job Posted by Applicant Pro
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