Location: Dallas, TX
Company: Philips
to team support service needs in other areas as needed. In time, opportunities to be trained to service in other equipment modalities will also exist based on area needs. This position is responsible for customer relationship management through the effective application of technical troubleshooting, customer advocacy, communication, interpersonal skills and teamwork.
Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the
regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i. e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time
frames to resolve customer and system problems timely and effectively.
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required. You're the right fit if: You've acquired 5+ years of experience in a diagnostic imaging (field or hospital-based) service environment. MR imaging experience is highly preferred. Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
You have a bachelor's degree in electronics or related field, or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. You must be able to: o Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. o Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
o Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.
Read more about our employee benefits. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the Dallas area.
#LI-PH1#LI-Remote#Service D Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace. PDN-9ae7b91b-ccf2-434b-be9b-b684085f7a7f
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