Location: Durham, NC
Lab Corp’s global enterprise. The required skills range from detailed technical knowledge of Cisco architecture to application specific business needs. Roles/Responsibilities: Architect, administer, and troubleshoot Labcorp’s Cisco Collaboration environment that includes global Expressways, Cisco video endpoints, and back-end administration of the Webex Control Hub.
Architect, administer, and troubleshoot Labcorp’s global Cisco CUCM environment. Architect, administer, and troubleshoot Labcorp’s global Cisco UCCE environment. Architect, administer, and troubleshoot Labcorp’s global Oracle SBC’s and carrier trunks. Work directly with the business customers to design solutions across the
Voice Services team’s suite of Cisco applications. Maintain documentation of the UC/UCCE/Collaboration environment and operational procedures. Assist in the development of Voice Services best practices and process documents for design, implementation, test plans, maintenance plans, and any other Voice Services related deliverables.
Potential travel: 5% - 10% Bachelors Degree in Computer Science or 10 years experience with national enterprise Cisco Contact Center Environment. Cisco Certifications preferred. 5 years experience designing, implementing, administering and monitoring enterprise multi-site Cisco UC environments. 5+ years experience with AT&T's long distance and toll-free network
and features. 5+ years experience with telephony dial plan design and call routing/control protocols such as SIP, H.323, ISDN PRI, CAS, FXO, FXS, POTS.
Strong problem solving skills. Strong customer facing skills along with strong verbal and written communication skills. Ability to maintain and foster a close working relationship with Lab Corp user community while providing overall customer satisfaction and managing customer expectations. Ability to work after hours in support of troubleshooting and implementations. Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.
We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, interactionual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. For more information about how we collect and store your personal data, please see our Privacy Statement.
For more details: jobs-search. org/architecture-construction_durham-c442067/senior-unified-communications-engineer-sr-technical-specialist-durham_i1970657374
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