Field Support Engineer | Eden Prairie, MN

Detailed Information

  • Location: Eden Prairie, MN

  • Company: Phillips & Temro Industries

ESSENTIAL DUTIES AND RESPONSIBILITIES: Supports installations, commissioning, maintenance, and repair on DCFC systems in the field. Provide technical support and troubleshoot issues related to DCFC systems. Support network service provider (NSP) qualification and validation across charger platforms.

As a product expert, trains and certifies electricians in the installation and maintenance of DCFC systems utilizing standardized training and backssment tools. Ensure that all work is performed safely, efficiently, and in compliance with local and national electrical codes and regulations. Conduct training sessions for end user customers on how to properly use and maintain DCFC systems.

Provide ongoing field technical support to customers as needed. Maintain accurate records of all warranty work performed and uses this data to identify reoccurring field issues to feed back to product engineering.

Maintain accurate training records to ensure that installers and maintenance personnel possess up-to-date certification. Communicate with project managers, customers, and other team members as needed to ensure that projects are completed on time and to the highest standard. Understand SLA requirements, ensures that spare parts are appropriately positioned to meet customer SLA requirements. Identify and provide reliable solutions for technical issues (spec interpretation,

calculations, etc) to assure complete customer satisfaction through all stages of the quote process.

Analyze complex application requirements and develop solutions for customer needs. COMPETENCIES: Experience with DCFC systems and related electrical equipment. Knowledge of local and national electrical codes and regulations. Ability to read and interpret technical drawings and schematics. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Ability to work in a fast-paced environment and manage multiple projects simultaneously. Willingness to travel to project sites and work flexible hours as needed.

Strong problem solving and analytical skills. Good verbal and written communication skills. MINIMUM QUALIFICATIONS: 2-year associates degree; 4-year degree preferred Certification as a Journeyman Electrician (or equivalent experience) or 5+years working in electrical power distribution design engineering. Experience Required 5 year(s): Journeyman Electrician or electrical power distribution design engineering experience Education Required Associates or better in Electrical Engineering or related field Preferred Bachelors or better in Electrical Engineering or related field Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

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