Location: Alabaster, Alabama
Company: Philips
Patient Monitoring and Defibrillator products. Your role: Acting as a Remote Support Engineer (RSE), the aim of your job is to provide telephone and remote technical support to external healthcare customers and field partners, utilizing the latest remote access technologies.
Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers Resolving customer service events by leveraging Philips tools and resources as needed Timely escalation of customer product issues for evaluation and action by higher level support Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service
call to Field Service Engineer Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions Driving increased productivity through utilization of remote tools and technical skills You're the right fit if: 2 year/ Associates Degree or equivalent is required; 4-year technical degree preferred Desired training in one of the following: biomedical, networking, electrical engineering, or computer science 2 plus years strong networking experience (Windows Networking, Wireless Networking) is desired Current CCNA Certification The following certifications are a plus: A+, Net+, CCENT Prior experience servicing Patient Monitoring
and/or healthcare equipment Effective communication skills Ability to troubleshoot and think logically about solutions Technical solutions authoring Ability to solve mechanical and electrical problems using appropriate tools Ability to utilize MS office and other CRM products and applications Ability to demonstrate versatility with a variety of Philips products and customers Travel will be determined according to business requirements Available for flexible schedule to include weekends, and rotational shifts About Philips: We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Read more about our employee benefits. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. Additional Information: US work authorization is a precondition of employment.
The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. #LI-PH1#LI-Remote Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace. PDN-9ae7b918-d508-4bbe-b128-467a8f53e4aa
Engineering jobs encompass a broad range of professions that involve the application of science and mathematics to solve problems and design, construct, and maintain structures, devices, and systems. These jobs are characterized by creativity, analytical skills, and the pursuit of technological innovation. Engineers can specialize in various fields, such as civil, mechanical, electrical, software, or biomedical engineering, each with its distinctive focus and techniques. A hallmark of engineering roles is their impact on shaping our built environment and the way we interact with technology, making them crucial for the advancement and sustainability of modern societies.
Engineering jobs encompass a variety of roles that involve applying scientific and mathematical principles to solve real-world problems. These positions are typically associated with the design, development, and maintenance of structures, machines, and systems. Engineers are known for their technical expertise, problem-solving skills, and the ability to innovate. Characterized by fields such as civil, mechanical, electrical, chemical, and software engineering, these jobs often require specialized education and can lead to careers in industries like construction, manufacturing, technology, and environmental management. Engineering professionals play a vital role in shaping the future through sustainable and efficient design.
Engineering jobs encompass roles that involve applying scientific and mathematical principles to design, develop, and maintain structures, machines, materials, systems, and processes. These positions are characterized by innovation, problem-solving responsibilities, and the need for technical expertise. Engineers can specialize in various fields such as civil, mechanical, electrical, chemical, and software, among others. They are essential in shaping the infrastructure of the modern world, formulating solutions to complex challenges, and driving technological advancement. Engineering roles often require a strong educational background combined with practical experience, and they stand out for their contribution to societal progress and potential for career growth.
Engineering jobs encompass a broad range of professions that involve the application of science and mathematics to solve problems and design, construct, and maintain structures, devices, and systems. These jobs are characterized by creativity, analytical skills, and the pursuit of technological innovation. Engineers can specialize in various fields, such as civil, mechanical, electrical, software, or biomedical engineering, each with its distinctive focus and techniques. A hallmark of engineering roles is their impact on shaping our built environment and the way we interact with technology, making them crucial for the advancement and sustainability of modern societies.
