Location: Charlotte, NC
Company: Tiaa
enterprise. We are seeking a candidate who has strong technical capabilities, a sound understanding of ITIL processes, direct experience with the Service Now Platform, CMDB, CSDM, ITOM, ITAM and has excellent Service Now development skills. You will bring to bear your knowledge of Service Now & CMDB, your grasp of standard methodologies for the platform, as well as your developer skills to help develop sophisticated, robust, and scalable solutions against requirements.
Finally, you will share your knowledge and experience with team members, including mentoring junior engineers, to increase our efficacy and breadth of understanding of the platform and how best to realize value within it.
Key Responsibilities and Duties Design end-to-end solutions encompassing positive and consistent user experience, alignment with ITIL and Service Now best practices/scalability.
Develop user friendly service catalog items with experience of writing orchestration workflows. Build and develop Service Now Discovery and Service Mapping patterns to support business and IT Administers operational support of Service Now to ensure it is run and maintained in keeping with industry standards and best practices and meet the business and IT needs. Develop and implement advanced workflows, business rules, script includes, client scripts, service portal widgets, flows and other scripting solutions
(i. e. Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each - including CMS/Service Portals).
Integrate data from multiple data sources where appropriate into a unified CMDB while ensuring data quality and integrity are maintained. Design enhancements and new customizations by using CSS, HTML, Angular JS, and other programming languages. Loads, manipulates, and maintains data between Service Now and other systems by using APIs and file imports. Provide expert troubleshooting on complex issues while serving as an escalation point to other platform administrators, analysts, and developers. Proactively stays current with platform capabilities, research and recommend use of new Service Now platform features/plugins to improve the user experience, process quality and to educate new team members.
Produce system design documentation for developed applications and updated solutions. Utilizes SCRUM/Agile development methodologies. Documents and follows established processes for both operational and agile/project development work. Use ETL tools for sourcing Service Now/CMDB data into a database system like SQL Server/Oracle/Snow Flake and build queries, views to expose underlying data for reporting and related use-cases.
Documents technical architectures that could be clearly understood and immediately used by developers to construct code and unit tests. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level8ICQualifications: Required: Minimum of five (5) years of working in an IT role Minimum of five (5) years' experience performing work as a Service Now CMDB Engineer/Developer with direct experience developing in the following areas: Platform implementation using CSDM framework.
CMDB, Discovery and Service Mapping Portal development, including creation of custom web components in Service Portal (CSS, HTML, Angular JS, node. JS, Bootstrap) Service Catalog, Custom Development on Service Now Platform Application integrations using REST APIs, web services, scripts, transform maps, etc. Flow Designer, Workflow, Integration Hub, Service Graph connectors ETL tools and database systems At least three (3) years' experience working with ITIL framework especially as it pertains to the CMDB model and governance. At least four (4) years of performing work experience in a Lead role; performing at least one platform upgrade; familiar with upgrade process [technical and functional], risks & mitigation methods, day-of upgrade execution.
Preferred: Experience with large scale, enterprise CMDB implementations Ability to function as a Technical Lead and mentor junior staff members. Experience in development, configuration, implementation and support of production and non-production Service Now instances. Possess ITIL v3 certification. Possess Service Now Admin Certification, Service Now Certified Implementation Specialist, or Service Now Certified Application Developer Strong verbal and written communication skills and proven technical leadership.
#LI-VR1Related Skills Application Programming Interface (API) Development/Integration, Automation, Communication, Consultative Communication, Containerization, Dev Ops, Enterprise Application Integration, Influence, Organizational Savviness, Problem Solving, Prototyping, Relationship Management, Scalability/Reliability, Software Development Life Cycle, Systems Design/Analysis Anticipated Posting End Date: Base Pay Range: $104,900/yr. - $169,700/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________Company Overview TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields.
We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services. Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.
To learn more about your benefits, please review our Benefits Summary. Equal Opportunity We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, interaction, religion, veteran status, disability, interactionual orientation, gender identity, or any other protected status. Read more about the Equal Opportunity Law here. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U. S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-xyz XEmail: vacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of Nuveen residing in Europe and APAC, please click here.
For Applicants of Greenwood residing in Brazil (English), click here. For Applicants of Greenwood residing in Brazil (Portuguese), click here. For Applicants of Westchester residing in Brazil (English), click here. For Applicants of Westchester residing in Brazil (Portuguese), click here.
Engineering jobs encompass roles that involve applying scientific and mathematical principles to design, develop, and maintain structures, machines, materials, systems, and processes. These positions are characterized by innovation, problem-solving responsibilities, and the need for technical expertise. Engineers can specialize in various fields such as civil, mechanical, electrical, chemical, and software, among others. They are essential in shaping the infrastructure of the modern world, formulating solutions to complex challenges, and driving technological advancement. Engineering roles often require a strong educational background combined with practical experience, and they stand out for their contribution to societal progress and potential for career growth.
Engineering jobs encompass a broad range of careers focused on designing, developing, and maintaining structures, systems, and devices. They are characterized by a strong foundation in mathematics, physics, and technology. Engineers often specialize in fields such as civil, mechanical, electrical, or software, striving for innovation and problem-solving. These roles typically require critical thinking, collaboration, and a relentless pursuit of efficiency and functionality. Engineering careers are instrumental in shaping the future, as they constantly push the boundaries of what's possible in construction, manufacturing, communications, and various other sectors.
Engineering jobs encompass a vast array of specialized roles within the field of engineering, aimed at designing, developing, and maintaining various technological systems and structures. These roles typically require a strong foundation in mathematics and science, and they span across numerous sectors such as civil, mechanical, electrical, and software engineering, among others. The key features of engineering careers include problem-solving, innovation, and the application of practical knowledge to create solutions that can improve people's lives, enhance business operations, or even address global challenges. Engineers often work in teams, collaborate with other professionals, and are at the forefront of technological advancement.
Engineering jobs encompass a vast array of specialized roles within the field of engineering, aimed at designing, developing, and maintaining various technological systems and structures. These roles typically require a strong foundation in mathematics and science, and they span across numerous sectors such as civil, mechanical, electrical, and software engineering, among others. The key features of engineering careers include problem-solving, innovation, and the application of practical knowledge to create solutions that can improve people's lives, enhance business operations, or even address global challenges. Engineers often work in teams, collaborate with other professionals, and are at the forefront of technological advancement.
