Location: Denver, CO
and unit strategic goals and operational plans, providing service in the spirit of " One DU"The IT Operations team is responsible for the day-to-day operational support of all university-owned data, voice, and video services. This includes but is not limited to VMware, Windows/Linux Server OS, routers, switches, wireless LAN, and Voice over IP.
Position Summary The Network Analyst is part of a team that is responsible for the University campus network infrastructure. The Network Analyst assists in designing, implementing, and maintaining the networks by managing network IP addresses, communicating network information and requirements to connect hosts to the network, and installing,
upgrading, and maintaining network routers, switches, firewalls, wireless access points, wireless controllers, other network devices and servers. The Network Analyst utilizes multiple tools to monitor the network to ensure optimum performance and to assist in troubleshooting issues.
The Network Analyst works with other Information Services units, faculty, staff, and students in the integration, maintenance, and problem resolution of network services, maintains documentation and database information, and works with Procurement Services in the preparation and evaluation of bid specifications for network hardware and software. Essential Functions Design and implement highly scalable and
resilient network infrastructure Manage day-to-day operations, ensuring the integrity, security, and high availability of network services Maintain current and thorough knowledge of networking technologies Perform network backssments Lead and assist in developing technical and user-facing documentation Produce usage and inventory reports Demonstrate excellent organizational abilities, ability to prioritize and follow up on open issues and projects with a sense of urgency Ensure that service delivery and customer satisfaction exceed published service levels and coordinate escalation of issues as required Assist the staff responsible for the deployment, maintenance, and support of hardware and software.
Assists in placing and terminating inter-building and intra-building fiber optic, coaxial, and twisted pair cables. This includes installing, repairing, and locating conduit systems and outdoor telecommunication pedestals Responsible for driving the " One DU" culture through values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Knowledge, Skills, and Abilities Ability to set and manage priorities judiciously Excellent written and oral communication skills Excellent interpersonal skills In-depth expertise in routing, switching, and Cisco Vo IP infrastructure Ability to present ideas in business-friendly and user-friendly language Exceptionally self-motivated and directed Keen attention to detail Superior analytical, evaluative, and problem-solving abilities Exceptional service orientation Ability to motivate in a team-oriented, collaborative environment Able to read, write, speak, understand, and satisfactorily communicate with others in English in person, over the phone, and via email Required Qualifications Bachelor's degree in the field of computer science, information systems, computer engineering, telecommunications, or a related field 1 or more years of IT and/or business/industry work experience.
Preferred Qualifications Analyst level Certifications in Voice, Routing & Switching preferred. Requires exposure to multiple, diverse networking technologies Experience supporting converged infrastructure Working Environment The work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high-stress levels.
The unit is one of several working collaboratively and cooperatively in a team-based organization. The position may require working irregular hours including early mornings, weekends, and late evenings. The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices. Physical Activities Ability to sit in front of a computer for an extended period of time. Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl under desk/tables to troubleshoot cables and network connections; talk or hear; walk-up flights of stairs.
The employee must occasionally lift and/or move up to 50 pounds. Work Schedule Monday - Friday, 8:00 a. m. - 4:30 p. m. with evenings and weekends as needed. Application Deadline For best consideration, please submit your application materials by 4:00 p. m. (MST) January 12, 2024. Special Instructions Candidates must apply online through jobs.
du. edu to be considered. Only applications submitted online will be accepted. Salary Grade Number: The salary grade for the position is 9. Salary Range: The salary range for this position is $55,000 - $65,000. The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's interaction or any other protected status.
Benefits: The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver. Please include the following documents with your application: Resume Cover Letter The University of Denver is an equal opportunity employer.
The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, interaction, interactionual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights (" POWR" ) Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation.
For more information, please see the University of Denver's Non-Discrimination-Statement. All offers of employment are contingent upon satisfactory completion of a criminal history background check. Advertised: December 22, 2023 Applications close:
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