Location: Savannah, GA
Company: Hyundai Glovis
growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.
GLOVIS EV Logistics America LLC is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistic, warehousing and inventory services to Hyundai Motor Group Metaplant America (HMGMA). GLOVIS EV Logistics America was established on October 6, 2022. Department: Vehicle Processing Center (VPC) Reports to: Senior Manager VPC Operations Job Summary: Manages and coordinates all Customer Service,
Parts/Warehouse Inventory, Business support activities and programs to ensure safe, healthy, accident-free and productive work environment for all employees in those areas.
Supports parts department with technical, procedural, inventory control, and parts exchange support. Manages the parts inventory database and parts operations staff. Key Responsibilities : Develops, implements, and monitors pertinent programs and processes to reduce systems issues and downtime; monitors the timeliness and effectiveness of customer service daily duties. Create and maintain VELES vehicle data (Models, Accessories, Activities, Billing, Etc. ) Coordinate fleet shipment holds and releases to meet delivery
windows specified by the customer. Audits various program elements for effectiveness; schedules and performs customer service audits; identifies issues and develops corrective action plans.
Plans, implements, communicates, and monitors policies and procedures in compliance with company rules and regulations. Develops and implements department training programs designed to instruct employees in general customer service, parts management, and support. Provides training for new employees. Maintains thorough knowledge of CS and Support requirements and trends; distributes and/or posts new or revised standards that affect the company. Encourage employees and supervisors to report all systems issues/parts shortages immediately and schedule repairs as soon as possible.
Plan parts delivery, storage and distribution in a manner that results in minimal wait time for vehicle processing, consolidating movements whenever possible. Manages the Customer Service and Part/Warehouse Department. Other duties as assigned. Qualifications : High School Diploma/GED required. Bachelor's Degree in Business Administration/Operations or equivalent combination of experience and education. Minimum of 4 years customer service experience required. Minimum of 10 years of managerial experience required.
Knowledge of customer service and support regulations and compliance standards. Commitment to excellence and high standards. Excellent written and oral communications skills. Ability to work with all levels of management. Strong organizational, problem-solving, and analytical skills. Ability to effectively resent information and respond to questions. Strong computer skills to include all aspects of Microsoft Office. Versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm. Perform other duties as assigned. This role routinely uses standard office equipment, including a laptop computer and cell phone.
The employee is generally required to spend long periods of time sitting, typing, and working at a computer. May require the ability to occasionally lift up to 30 pounds and transport items. Accommodation will be made based on ability and accessibility. The job is also eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off. This position is eligible for the leased vehicle program.
The estimated base salary range for this job is $ 100,000-$110,000. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. The range represents a good faith estimate of the range that GLOVIS EA reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.
GLOVIS EA is an equal opportunity employer, and we value diversity of all kinds. GLOVIS EA is an equal opportunity employer and does not discriminate on the basis of race, interaction, religion, national origin, gender identity or expression, interactionual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive team. GLOVIS EA is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodation.
If reasonable accommodation is needed to participate in the job application or interview process, please contact ary Work Location: Onsite, Savannah, GA Worksite Location Summer 2024: Onsite, Ellabell, GA/Bryan County
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Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
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