Location: Elkhart, IN
Company: Worldwide Foam
services, take orders, and process returns. This role is a mix of customer account management and accurate data entry within the company ERP system. CSRs deliver excellent service to ensure a positive experience for everyone. Essential Functions Data entry for sales orders and quotes integrated into Net Suite (ERP).
Able to read and decipher customer POs Able to accurately enter data into ERP Respond promptly to customer inquiries both via email and telephone. Able to handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude towards customers always. Process foam
sample requests into Net Suite (ERP). Ability to use a variety of Worldwide Foam resources so questions can be answered accurately. Communicate and coordinate with co-workers when necessary.
Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Competencies Strong verbal and written communication skills. Ability to reach out to talk to customers to ensure their needs are fully understood and met. Pos itive attitude and resilience. Critical thinking and problem-solving.
High attention to detail and accuracy. Work environment Work is performed in a standard office environment.
Physical Demands Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Supervisory Responsibilities None Travel required None Required education and experience High school diploma or G. E. D. equivalent. 2-3 years of experience in a similar position interacting with customers and maintaining accurate and up-to-date customer information. Knowledge of standard office equipment and procedures, superior grammar, spelling, and punctuation. Ability to work independently and efficiently with little or no supervision.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages Preferred education and experience Manufacturing and Industrial experience preferred. ISO Experience a plus Preferred prior experience with utilizing an ERP for day-to-day. Affirmative Action/EEO Statement Worldwide Foam is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, interactionual orientation, age, disability, or if you're parenting the next generation of innovators. We firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Schedule Full-time, Mon-Fri, 8:00am-5:00pm with possible OT as needed FLSA Classification Hourly - Non-Exempt Salary Grade/Level/Family/Range Highly competitive wages offered. Based on experience Simple IRA matching Dental / Health / Vision / Company paid Life insurance PTO after 90 days of service Vacation Company paid holidays Eligible for Bonuses Opportunities for advancement
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in Spartan Nash's People First culture, Operational Excellence and Insights that Drive Solutions.
Ready to contribute to the success of our food solutions company? Apply now! Location:120 Sanford School Road, Suite B - Elkhart, Indiana 46514Job Description: Position Summary: This role is responsible to provide and maintain a high standard of customer service in the store's front end operations; to supervise and direct all front end activities in absence of the Customer Service
Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.
Here's what you'll do: Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies. Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items. Knowledgeable of product locations in the store. Know
the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
Train others to perform all department activities and functions. Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels. Handle spoiled/damaged products per established guidelines. Maintain a clean, attractive and well stocked department. Additional responsibilities may be assigned as needed. Here's what you'll need: High school graduate or equivalent (GED) Proficient Computer (email, spreadsheets, etc) Ability to read, write, comprehend, and interpret documents Accounting/Bookkeeping skills Interpret/Analyze Financials Develop/ Manage Budgets Delegate/Direct/Implement Suggestive Selling/Knowledge of Products Detail Oriented Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.
While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our People First culture, Spartan Nash is proud to offer a robust and competitive Total Rewards benefits package. Spartan Nash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success.
We are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
