Location: Dallas, TX
Monday to Friday, 8am to 5pm Job Duties: Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues Handles heavy inbound calls (150-200 daily) professionally and promptly Educates and promotes self-service options where applicable Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations Job Requirements: High School Diploma or Equivalent Must have 1+ year(s) of experience in a high volume, metrics driven call center environment Must be able to maintain
composure and diffuse tense calls Microsoft Dynamics experience is a major plus, but any software tools for logging inbound calls are acceptable Pre-Screening Includes: Background Check Drug Screening Interview Process Clerical Testing For more details: jobs-search.
org/marketing_dallas-c448655/job_i1970367684
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