Supervisor Call Center Sales (Hybrid) | Alabaster, AL

Detailed Information

  • Location: Mckinney, TX

  • Company: Globe Life

sales performance, lead generation programs, call volume. Support Management in the scheduling and launching of new lead generation programs. Supervise day to day activities of Sales Unit. Track production levels and call volume. Work with other departments to manage call flow into the sales unit.

Handle difficult sales call and assist with problem solving. Support Management in the development of procedures and guidelines for the Department. Develop and maintain management summary reports to monitor progress of programs. Review and analyze daily production levels and call volume and make recommendations accordingly. Required Skills Excellent written, oral communication and organization

skills. Must be able to maintain confidentiality. MS Excel and Word experience. Ability to work with Business Analyst and Business Administrators. Ability to work in fast paced environment and promote positive work environment.

Strong decision making skills and leadership skills. Able to make recommendations and communicate with internal and external resources. Required Knowledge & Experience Bachelor's degree preferred, Life, Accident, Health License in the State of Texas preferred Minimum 2-3 years experience in a Supervisory or Lead role Must have Life Insurance Sales and Medicare Supplement Sales experience Must have prior phone sales experience preferably in a call center

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