Customer service representative - $20.40 per hour | Cary, NC

Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.

North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 8am 8pm EST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer

inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with

management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.

org/finance_cary-c442064/customer-service-specialist-cary_i1970908681

North Carolina 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 8am 8pm EST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer

inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with

management information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.

org/finance_cary-c442064/customer-service-representative-cary-nc-hiring-immediately-cary_i1970249894

dispatch of medication packages Address patient questions and concerns during refill scheduling Transfer complex issues to the clinical team, including pharmacists and nurses, for resolution Provide exceptional customer service to enhance patient satisfaction Ideal Candidate: Job stability demonstrated on resume REQUIRED At least 3 years of Customer Service experience REQUIRED Healthcare/Medical background with knowledge of medical terminology Previous experience working with management information systems to address customer needs Proficiency in Microsoft application Strong attention to detail and accuracy in data entry Excellent communication and interpersonal skills Ability to work collaboratively

in a team-oriented environment Strong organizational skills and the ability to prioritize tasks efficiently Flexibility to adapt to changing priorities and workload Commitment to maintaining patient confidentiality and adhering to privacy regulations On-boarding Requirements: High School Diploma or equivalent (GED) Criminal Background & Drug Screening 2 verifiable employment references Please read requirements carefully as we are prioritizing those that meet the requirements.

For more details: jobs-search. org/information-technology_cary-c442064/job_i1970179812