Location: Calumet City, IL
the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.
While operating within the Bank's risk appetite, achieves results by consistently identifying, backssing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Experience: Deepen relationships and treat customers with genuine care by listening to their
specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of communication open and clear Maintain a position of trust and responsibility by keeping all customer business confidential Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations: Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. Partner with Financial Center Manager to gather and report monthly FCA
requests. Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed. Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. Assist in training newly hired Customer Service Representative Referrals: During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation Build and maintain a working knowledge of the Retail products and services offered Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma/GED. Work involves extensive cash handling. Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. Work involves contact with the public, adhere to dress code guidelines.
Must have the ability to interact comfortably and confidently with the public. Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. Act as a leader and a resource for both customers and platform team. Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. Need to have flexibility in scheduling. WORKING CONDITIONS: Normal office environment. Extensive viewing of computer screens. Lead CSR/Teller - Cal City - Full Time LOCATION -- Calumet City, Illinois 60409 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, interactionual orientation, gender identity, military status, veteran status or any other legally protected status.
For more details: jobs-search. org/finance_calumet-city-c429910/lead-csrteller-cal-city-full-time-calumet-city_i1970455107
week!We also offer health insurance, vacation time (even for part-time employees), shift differential, a 401(k) option, and employee discount program for fountain drinks/coffee and car washes. Additionally, we provide complete side-by-side training with the manager to ensure your success.
If this sounds like the right convenience store opportunity for you, apply today! ABOUT MACH 1 STORES Known for our friendly staff, stocked merchandise, and cleanliness, family-owned Mach 1 Stores is the go-to convenience store. Our success and reputation are only possible through the dedication of our valued employees. Our staff is our best asset! We offer competitive pay, great benefits, and perks,
as well a positive work environment comprised of encouragement, hands-on training, a tight-knit team, and an open-door policy. QUALIFICATIONS Must be 21 years of age Able to lift periodically Cashier / cash handling skills Can walk/stand for shift duration Able and willing to work weekends and holidays Any cashier or convenience store experience is a plus, but not required.
We will train the right person! Are you friendly? Do you have excellent interpersonal skills? Are you reliable and trustworthy? Are you self-motivated and able to work independently? If so, then you might just be perfect for this customer service position at our convenience store! READY TO JOIN OUR CONVENIENCE STORE
TEAM? We understand your time is valuable and that is why we have a very quick and easy application process.
If you feel that you would be right for this Entry-Level Customer Service Associate position at one of our convenience stores, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: Clinton, Illinois Background Screen Required Job Posted by Applicant Pro
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
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We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Why work for Clean Harbors? Health and Safety is our #1 priority and we live it! Focus on maintaining sustainability and cleaning the Earth Recruiting Pay range Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match Opportunities for growth and development for all the stages of your career Company paid training and tuition reimbursement
