Location: Lewisville, TX
breakfast on Monday, on-site cafe, free gym, and stand up desks are just some of the perks! Job Title: Customer Service Representative - Auto Repair Company Start Date: Monday, January 15th Location: Lewisville, TX Pay: $17/hr. Schedule: Monday - Friday 11:00am - 8:00pm (8 hour shift), plus one Saturday a month (First 3 weeks of training are Monday - Friday 9:00 am - 6:00 pm) Job Description: Customer Service Representatives will handle inbound/outgoing calls to customers needing immediate assistance scheduling appointments for vehicle repair & towing, following up on insurance claims reported by the partnered insurance companies, handling inbound calls, etc.
We are seeking candidates
with excellent customer service skills that really want to help our valued customers. Ideal candidates will enjoy handling inbound/outbound calls (80-120 calls per day), handling inbound inquiry calls, and comfortable with productivity requirements.
Requirements: Must have call center experience! Spanish bilingual is a plus Comfortable handling 80-120 inbound/outbound calls per day Comfortable with inbound inquiry calls Must have at least 2 years of strong customer service experience Excellent communication skills, verbal & written 3 or less jobs in 5 years - Job hoppers will NOT be considered Great clerical skills, as well as the ability to type 35 words per minute or more Perks: Amazing
bonus potential that starts accumulating on Day 1 and is paid out once taking permanently (scored on both great performance and attendance) Metrics: - 94%+ Attendance Record - Must be current active teammate with caliber - Must be employed during bonus month - Must have 0 customer or corporate complaints - ACD (Automatic call distribution) talk time of 4 hours or more - Meet or exceed quality management phone call scores Monthly Tiers: - Tier 1- 850 assignments touched, 400 appointments scheduled.
375 orders repaired= $200 paid monthly - Tier 2- 950 assignments touched, 500 appointments scheduled, 400 orders repaired , 4 hours of acd= $400 paid monthly - Tier 3- 1050 assignments touched, 600 appointments scheduled , 450 orders repaired , 5 talk times acd= $600 paid monthly PTO/Benefits once hired on permanently Only 1 Saturday per month and no Sundays Great hours Catered food twice per week Stand up desks and beautiful building Screening Process Includes: Clerical backssments Interview Process Background Check Drug Screen For more details: jobs-search.
org/insurance_lewisville-c448628/job_i1970816098
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Monday - Friday 11:00am - 8:00pm (8 hour shift), plus one Saturday a month (First 3 weeks of training are Monday - Friday: 9:00am - 6:00pm) Job Description: Customer Service Representatives will handle inbound/outgoing calls to customers needing immediate assistance scheduling appointments for vehicle repair & towing, following up on insurance claims reported by the partnered insurance companies, handling inbound calls, etc.
Requirements: Must have call center experience! Spanish bilingual is a plus Comfortable handling 80-120 inbound/outbound calls per day Comfortable with inbound inquiry calls Excellent communication skills, verbal & written 3 or less jobs in 5 years - Job hoppers will
NOT be considered Great clerical skills, as well as the ability to type 35 words per minute or more Perks: Bonus Potential PTO/Benefits once hired on permanently Only 1 Saturday per month and no Sundays Catered food twice per week Stand up desks and beautiful building Screening Process Includes: Clerical backssments Interview Process Background Check Drug Screen For more details: jobs-search.
org/insurance_lewisville-c448628/job_i1970250659
