Location: Seattle, WA
Company: Cyfle
#2. 2+ years experience in service department administration. Responsibilities of the Service Coordinator : In this role you will provide customer support and job coordination for the marine technicians who perform on-site services including installation, maintenance, and repairs.
Opens and closes all service-related repair orders, invoices, and purchase orders. Coordinates and manages technician travel logistics, time entry and expenses. To be successful you need to have superior customer service, administrative and communication skills. Communicate with customers to schedule and coordinate work efforts. Stage technician work including, but not limited to pulling jobs, sending pertinent
information to techs, securing permits, making travel arrangements. Open service repair orders and provide technicians with necessary information to perform scheduled tasks.
Perform field technician time entries. Enter technician and repair order expenses. Review and close service repair orders including sending invoices and service summaries to customers. Perform office administrational tasks including, but not limited to filing, daily cash reporting, ordering office supplies, and answering phones. Perform confidence testing e-filing. Prepare and process warranty paperwork. Enter and record prevailing wage information for technician work. Perform and coordinate third party coordination
and billing. Open and close POs for sublets and service expenses.
Prepare and report monthly mileage and quarterly state contract information. Aid in setting up customer accounts by communicating and relaying account requests to corporate accounting. Enter approved contracts into PM Tracker application/tool. Aid in maintaining pertinent customer account information (i. e. ship-to addresses, billing addresses, contacts). Requirements for the Service Coordinator : Knowledge, Skills, and Abilities: Excellent customer service skills. Strong administrative skills. Good computer and general office skills (MS Office, emails, typing, etc. ) Strong communication including written and verbal phone skills.
Prioritization skills, maintain focus with interruptions, ability to guide work priorities for others. Problem solving skills. Critical thinking skills. Excellent written and verbal communication skills; ability to write clearly and concisely. Mechanical aptitude. Basic knowledge of generators, diesel and gaseous engines, controls, and systems (preferred). Works well with others. Experience/Education Requirements: High school diploma or general education degree (GED). 2+ years experience in service department administration. Other Key Requirements: 100% onsite, in-office role.
Work schedule, Monday-Friday, 7:00 AM to 3:30 PM. There is 1-2 months of training at the Pacific Power Group Kent, WA location, then will be working at the new Seattle Lake Union location. No sponsorships or visa holders. No Corp-to-Corp. Benefits of the Service Coordinator : Medical, Dental Vision 15 days PTO 10 Paid Holidays Life Insurance AD&D Short/Long Term Disability 401K with Company Match Pet insurance Optional Supplemental Insurances Legal Assistance for Identity Theft Health Advocate Tuition Assistance Maternity and Paternity Leave Adoption Aid. About Relevante, Inc.
the Recruiting Firm Representing the Client for this Job Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting, accounting, and management consulting firms in the Philadelphia region. To stay connected with our network, please follow us on Linked In /company/relevante.
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