Location: Dallas, TX
program with the phone team taking inbound calls from parents who are asking questions about the program and their account. All associates in this role are crossed trained to work at the front desk to assist walk-in customers, too, but primary on phones. For this role, we need someone: Comfortable with speaking to customers about our processes and services Multi-tasking in order to move the calls along (entering notes, etc.
while on a call) Will need to possess strong CS experience as you will be navigating and providing solutions to applicant questions EDUCATION/ EXPERIENCE REQUIRED : High School diploma or equivalent required REQUIRED : One year call center or high call volume in an
office setting, general office experience required REQUIRED : Bilingual in Spanish Knowledge of basic computer software (Word, Excel, Outlook) Strong data entry skills, communication skills, and customer service skills Must be able to effectively problem solve and be flexible Must be able to promote a positive work environment, multi-task and handle confidential information Prompt and regular attendance required Must be able to proficiently and accurately process data entry, scan documents, and meet deadlines associated with each task Must be a team player and be able to work independently and take initiative Application Process Includes: Drug testing Background check For more details: jobs-search.
org/administration_dallas-c448655/job_i1970180041
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