Location: Albany, NY
Company: Maximus Services
Health program requirements. This position investigates complaints from plan members, advocates, and providers involving the administration and payment of the Medicaid managed care benefit and obtains the information necessary for a thorough investigation.
This position is also assigned select processing duties, and additional administrative work. The CSR works in the State Department of Health office. This is a full time, hybrid remote position. The training for this position will be on-site at our Albany, New York office. What you will receive: Starting pay: $18.75/hr Competitive healthcare benefits (medical, dental & vision) 401(k) retirement savings Paid time off (PTO) Holiday
pay Great work/life balance Education and Experience Requirements Primary Responsibilities: Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.
Maintain updated knowledge of managed care as it relates to client supported programs. Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII. Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management. Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for
this position. Performs other duties as assigned by management Minimum Requirements: High School diploma or equivalent with 1-3 years of experience.
Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas. May respond to email inquiries. Customer service is the primary function. Calls are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or troubleshooting. May handle escalated or unresolved calls from less experienced representatives.
Works on assignments that are moderately difficult, requiring judgement in resolving issues. Understands implications of work and makes recommendations for solutions. #NYMC #NYMCCSR #Albany NY #Albany Jobs #Albany CSR #Customer Service Specialist #Customer Support #Client Relations #Customer Care #Client Assistance #Help Desk Associate #Customer Experience #Customer Satisfaction #Customer Engagement #Client Services #Support Team #Customer Relations #Client Support #Customer Service Agent #Customer Support Rep #Client Interaction #Customer Assistance #Service Representative #Client Communication Specialist #Customer Resolution #Customer Service Expert #Support Agent #Client Engagement #Client Care #Support Specialist #Client Satisfaction #Customer Service Associate #Support Professional #Client Feedback Specialist #Support Advocate #Client Assistance #Customer Service Skills #Support Expert #Customer Service Assessor #Client Relations Professional #CCR #CSR #Customer Care Agent #Phone Operations Representative #Customer Support Specialist #Client Service Representative #Customer Care Associate #Customer Service Associate #Customer Experience Representative MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation. Posted Max USD $18.75/Hr. Posted Min USD $18.75/Hr.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes.
Ensure corporate dress code is adhered to on the Front End and Customer Service areas. Pay Range: $17-$26 ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Does not supervise associates on a regular basis. Ensure each associate provides the highest level of fast, friendly, and efficient customer service, according to 5S standards, at all times. Ensure each associate asks each customer
for an Advant Edge Card. Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction. Ensure each associate is aware of shrink-related items and how to control.
Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Ensure proper training, scheduling, and supervision of all Front End, Office, Customer Service, and Bottle associates for excellent customer service. Responsible for providing a safe environment for associates and customers at all times. Ensure that all Front End, Customer Service, Back Office and Bottle customer courtesy and service standards are met at all times through proper training and scheduling
of these areas. Ensure policy and procedures are followed in regards to systems (i.
e. FDS, X-CPS). Ensure that all Front End associates are following company dress code. Ensure that all cash and other asset controls and procedures are followed. Ensure that each Front End associate is properly trained and maintains proper training evaluation. Buddy training summary, CBT scores, evaluations, coaching and counseling. Ensure that all pricing errors are accurately recorded and given to the proper associate immediately for follow through. Ensure that all Front End supplies are ordered and that inventory controls are adequate to meet requirements and control expenses.
Responsible to meet or exceed financial aspects of the Front End, Office, and Bottle departments in the areas of Front End CTO, Cashier Training, and miscellaneous office income. Ensure that the Front End, Bottle, Customer Service, and Office areas are maintained in accordance with corporate and state sanitation regulations, including restrooms. Ensure that all associates reporting to the Front End operation consistently work within company efficiency standards. Ensure that associates adhere to Front End and Office mission statements at all times. Ensure that all company programs are implemented and communicated to all Front End associates.
Acts as the first level of support to the Customer Service area for problem determination. Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store. Perform other related duties as assigned by management and adhere to all company policies and procedures. MINIMUM QUALIFICATIONS Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Communication Skills Basic Literacy Basic Computer Skills Satisfactory Performance Reviews EDUCATION AND EXPERIENCE High School Degree or equivalent.
3+ years of related experience. PHYSICAL REQUIREMENTS OTHER PHYSICAL REQUIREMENTS EQUIPMENT USED Price Chopper/ Market 32 and the Golub Corporation does not discriminate against individuals on the basis of race, color, national origin, religion, interaction, affection or interactionual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
