Location: Nashville, TN
Company: Atrium Staffing
Rate: $40,000 Position Overview: As a Bilingual Customer Care Representative, you will act as a liaises between members, providers, and care teams. The Customer Care Representative will be providing customers and staff with the best customer service possible!
Responsibilities of the Customer Care Representative: Adheres strictly to the Care Team s guidelines and procedures, including handling escalations, maintaining communication best practices, and adhering to documentation requirements Produces daily reports on member activities and assists with organizing interdisciplinary care team meetings and case conferences Provides vital support to members through telephone, fax, text and email
channels Dispatches mail on behalf of the Care Team and manages a Nashville-based PO box Proficient in identifying and addressing member needs, triaging requests to ensure connection with appropriate Care Teams for clinical support and streamlined care coordination Routinely sends out weekly surveys to all members Handles task of scheduling calls between patients and providers, including case conferences when necessary Contributes to special projects and data entry tasks, aiding in the development of our virtual medical practice and ensuring flawless execution of stop-gap processes Qualifications for the Customer Care Representative: Bilingual in English/Spanish with excellent written and verbal
communication skills Ability to effectively organize, multitask and perform under pressure Capacity to listen, understand, and build rapport with members and colleagues Comfort in a fast-paced, ever-evolving start-up environment Eagerness to learn and utilize new technologies Ability to identify and action priorities promptly Contribution to fostering a positive work culture Education Requirements: None required Benefits: Client provided benefits, upon eligibility As a woman-owned firm, we value diversity.
We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, interaction (including gender, pregnancy, interactionual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title.
Please contact us to request an accommodation. EOE/M/F/D/V/SO Position ID: 134476 Associated topics: associate, call center, client, client service, customer care specialist, intern, representante de servicio al cliente, system support, technical assistant, telephone service representative
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
