Location: Dallas, TX
Company: Federal Reserve Bank
to help present the best possible solutions for our partners. Location: #LI-Hybrid About the Role: The Federal Reserve Bank of Dallas is seeking a versatile Treasury Services Call Center Agent II to answer incoming calls from customers to take enrollments for direct deposit of their federal benefit payments, answer general inquiries and questions, troubleshoot problems and provide information.
As the Call Center Agent you will process customer orders, bills and accounts, and applications for service, maintenance and termination. You Will: Provide timely responses to customer inquiries by telephone and/or e-mail in an in- or outbound service center, consistent with service and quality
standards Use a computer and telecommunications technology to communicate with customers, while using a Web-based application to process all calls accurately, professionally, concisely and timely Identify, document, and resolve unique issues in a resourceful and independent manner on behalf of the customer Process off-line work accurately and in a timely manner Actively participate in training and team meetings Comply fully with all applicable Information Security guidelines, and Treasury guidelines and procedures You Have: A high school diploma Two years’ experience in a related job Skill in oral and written communication Skill in customer relations, including the ability to remain
composed and patient Skill in active listening, understanding others, and problem resolution Possesses basic PC skills Possesses excellent time management skills Ability to use discretion and take initiative Ability to work in a team environment Ability to multi-task, learns and retains processes quickly Equivalent education and/or experience may be substituted for any of the above requirements Our Benefits: Our total rewards program offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401K match, and a fully funded pension plan Paid vacation, holidays, and volunteer hours; flexible work environment Generously subsidized public transportation and free parking Annual tuition reimbursement Professional development programs, training and conferences And more… Notes: This position may be filled at various levels based on candidate's qualifications as determined by the department.
This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely. Specific schedule details will be discussed during the recruitment process. By federal law, this position requires that you are a U.
S. citizen. The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve. If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) No Job Category Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice
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