Location: Butte, MT
Company: Town Pump
Help Desk Support Technician who is the first point of contact for employees and vendors seeking support. You will be part of a dynamic team responsible for maintaining the day-to-day operations and maintenance of all Town Pump profit centers throughout the state of Montana and Idaho.
Answering and responding to all customer calls while maintaining high quality standards set by our Facilities Help Desk Support Technician department is a must. COMPUTER SKILLS or EXPERIENCE: Basic understanding and knowledge of desktop computer hardware and operating systems. Experience with Microsoft Office (Outlook, Word, and Excel are minimum requirements). Experience with Internet browser software and
browser-based applications. Experience with or the ability to quickly learn and work with a variety of complex and system management and support tools. ESSENTIAL DUTIES and RESPONSIBILITIES: This is an in office job and requires the employee's presence inside the office each day.
Be present and visible to users in a support desk capacity providing solutions to include but not limited to the following: Facilities support, On Call support, building projects, and general maintenance for all Town Pump profit centers. Must be able to manage multiple projects in a detail-oriented manner as assigned by team members and/or leads. Update daily status reports, work logs, and shift handover reports.
Act as a liaison between customers, technical escalation teams, and vendors.
Perform a variety of common troubleshooting skills for HVAC, Plumbing, Deli, Refrigeration equipment, Fuel equipment and much more. Ability to maintain a high level of professionalism and composure and ensure sound decision making in a highly stressful, time sensitive, detail-oriented situations. OTHER DESIRED SKILLS and ABILITIES: Ability to understand, comprehend and convey information from various technical manuals and run books. Ability to consistently demonstrate the values of urgency, compassion, and empathy in a fast paced environment. EDUCATION and/or EXPERIENCE: High School graduate or equivalency is required.
Post-secondary education or Trade school related certification(s) are highly desirable. One or more years practical work experience is highly desirable. Equivalent combination of education and experience. CERTIFICATES, LICENSES and REGISTRATIONS: Valid Driver’s license with acceptable driving record. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit or stand for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer related components. Bending, twisting, squatting, kneeling and working in confined spaces. Lifting and transporting of moderately heavy objects weighing no more than 50 lbs. unassisted.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
a field service truck. Relocation assistance is available for qualified candidates. The hourly pay range for this position is: $30.00 to $51.00 The selected candidate will be operating out of the Bozeman, MT area and will need to live within a commutable distance.
As a Resident Field Technician, you will report to the Service Manager in our Missoula, MT branch, or their designee. Job Requirements/Skills: Must demonstrate troubleshooting and analytical problem-solving skills. Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting. Requires a valid driver's class A or B CDL and the ability to maintain an
insurable driving record Accurately complete DOT E-Logs and maintain compliance with DOT hours of service. Must be able to work well independently or with others in a team environment.
Must be reliable, honest, and have a strong work ethic. Must have strong organizational and time management skills Must be able to effectively communicate both verbally and in writing with customers and co-workers. Must be able to lift up to75 lbs. Must own required tools. Ability to work overtime with minimal notice. Must be able to travel away from home. Strong computer skills. Education/Experience: High School diploma required. Associates or Bachelor's degree in diesel technology or related
field preferred and/or an equivalent combination of education and experience Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck.
Prior dealership experience is beneficial. Experience with Komatsu as the primary equipment line is preferred, all others may apply. Demonstrate Modern Machinery's core values and promote the mission and vision of the company. Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals. Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc. ) on Komatsu and other Modern Machinery affiliated product lines.
+ Operate equipment as needed to assist in locating and diagnosing the failure. + Utilize hand and power tools and electronic diagnostic equipment. + Read and interpret complex hydraulic and electrical schematics. + Perform diagnostic testing and tuning of equipment. + Have the experience and ability to determine the extent of the repair and the corrective action required. Follow all safety rules and policies while performing all work assignments as specified in company handbooks. + Adhere to any additional customer requirements, safety related and otherwise when working on a customer's site.
backs parts to determine the cause of failure and/or their reusability. + Communicate with parts department personnel to order the necessary parts required to complete repair(s). Perform assignments in a variety of environments, including the field, on customer's sites and in the shop. Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner. + Effectively communicate to the customer the machine's problem, the intended plan for repair and provide status updates throughout the repair process.
+ Establish strong customer relationships. + Work well under pressure and within deadlines while maintaining a positive attitude. Ensure the assigned field service truck is appropriately maintained and kept clean. Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily. + When appropriate compile any additional documentation necessary for completeness. Assist other technicians on large repairs or projects. Attend and participate in appropriate training(s). The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents.
Responsibilities, duties, and activities may change at any time with or without notice.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
