Location: Fort Worth, TX
some overtime available Location: Fort Worth, TX 76116 - WILL BE ON SITE Job Description: A Customer Service Representative II will provide support to sales staff as a highly organized self-starter with computer skills as well as customer service skills, with extensive experience entering orders and data in Microsoft Excel, a computer and experience dealing directly with multiple clients and accounts.
Essential Duties and Responsibilities: Enter and process customer orders according to purchase order, verifying lead time, pricing, and items as orders are entered. Process quotes for the sales reps in a timely manner Process freight quotes for customers Coordinate with operations warranty
issues with items, lead times for orders with special time requests and work with customers/sales reps on solutions. Assists Sales Representatives with account reports and questions.
Print and process orders daily. Research customer, managers, installers and sales reps. problems and takes corrective action to solve issue. Answers questions or provide requested information to customer in a timely matter. Maintains an Order list and collects data to make analysis and projections. Provides training for the customers team at the request and discretion of the Customer Service Manager Participates on various planning/organizational teams as assigned by the Customer Service Manager Confirms
orders/shipping info with customers either thru email, portals, or EDI Create shipping documents for over overseas shipments, coordinate pickup with shipping departments/carriers Process RMA s, and credits, etc.
involving returns. Receive and log all quote request, turnaround time on all quotes is 3-5 days. Keep activity log updated and current and send out for weekly distribution. Assists customers with processing requests or complaints. Sorts and files all POs daily Job Requirements: High school diploma or general education (GED) Associate s degree preferred 5+ years of experience in customer service Strongly preferred two years of business-to-business (B2B) Strong communication skills Process: Application backssment Phone Interview Background Check Drug Screening For more details: jobs-search.
org/manufacturing_fort-worth-c448653/job_i1969663834
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