Location: Fort Worth, TX
TX 100% On-Site Pay: $20.40/HR Schedule: Monday Friday available for any shift between 7am 7pm CST flexible for OT & weekends Training schedule is 8AM 5PM for 4 weeks; after training you will be given a work schedule Essential Duties and Responsibilities Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries
when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly backss the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications/Requirements High School Diploma or GED with minimum of Associate degree preferred 2+ years of customer service experience in a medical call center role required Experience working with management
information systems to effectively address customer needs Proficiency in Microsoft applications Excellent verbal and written communications Professional telephone manner Medical office experience / knowledge of medical terminology preferred Must be willing to take a typing and customer service test Application Process Includes: Skills Testing Drug Testing Background Check For more details: jobs-search.
org/finance_fort-worth-c448653/customer-service-specialist-hiring-immediately-fort-worth_i1969304279
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
