Location: Nacogdoches, TX
Company: Commercial Bank Of Texas
travel cards and stamps.
Assists customers with inquiries related to personal accounts or loans. Identifies customer needs and makes referrals to appropriate CBTx deposit, loan, and insurance specialists. CSR II's are required to make referrals and should review the referral chart below.
As training is completed CSR II's may be included in special projects to fulfill the needs or goals of: The CSR II, CBTx or our customers. When you are chosen to participate, balance your time making sure these special projects do not take away from our primary responsibilities of providing high quality customer service to our customers or support to fellow employees. =================================================================================
PRINCIPAL DUTIES AND RESPONSIBILITIES: New duties may include, but are not limited to, branch end of day, balancing or auditing of vaults or teller drawers, ordering money for the branch as well as be able to find outages on the cash balancing report input, edit and open new accounts or loans and may provide direction or limited supervision to CBTx employees.
Able to promote, explain and cross sell any personal deposit service offered by CBTx and the related fees including but not limited to CD's, IRA's, Consumer Loans and Personal DDA accounts. Evaluating customer needs, and promptly responding in person or by telephone concerning account status, account balances, stop payments, funds
availability, monetary transfers, NSF's, OD status, and statement requests.
Also refers customers to the appropriate CBTx financial specialist when appropriate such as Real-estate, Commercial Loans, Insurance Services or Merchant Services. Be able recognize and resolve customer electronic banking issues including but not limited to Debit Card inquires, Reissue Debit cards, Resetting Debit Card PIN's, Debit Card and ATM disputes. Balances cash drawer at the end of the shift and compares totaled amount to electronic journal on DCI. Scans images of items validated by the DCI Teller system and balances the files by using the Branch Capture system.
Reports any discrepancies to the supervisor as necessary and is able to find outages when on the cash balancing report. Recognizes and addresses customer by name when possible. Listens carefully to customer requests, comments or complaints and responds appropriately in accordance with CBTx procedures. Receives and processes deposits or withdrawals of cash, checks, collection items and utility payments for deposits to accounts, verifies amounts, examines these items for proper endorsement, and enters transactions into computer records in an accurate, prompt, and efficient manner.
Receives mortgage, consumer loan, commercial loan, and other payments, inspects negotiable instruments and cash offered for payment and ensures the payments match balances due, enters payments received into DCI Teller. Sell Official Checks, money orders, travel card, CBTx gift cards, white zipper bags and Redeem U. S. Savings Bonds. Verifies and packages coins and currency to be sold to FED. or other branches. Not to exceed armored car insurance limit of $250,000 per bag or branch vault limits. Maintains cash supply within prescribed limits, orders cash when necessary, prepares cash transfer slips and counts incoming cash.
When over prescribed vault or teller drawer limits must fill out the OLF (Over Limit Form) within the campus. Places holds on accounts for uncollected funds and prepares CBTx Notice of Delayed Availability in accordance with CBTx procedures. Prepares CTR's within DCI Teller and forward with correct documentation to BSA officer or designee and may also prepare and submit electronic CTR's to Fin CEN. Performs bank by mail and night deposit functions where available. May prepare and maintain various reports and records, using Microsoft word, excel or open office.
Must be in compliance with CBTx Social Media and Policy. Dresses appropriate for work environment, adhering to CBTx's dress policy. Avoids improper business etiquette such as gum chewing, rude facial gestures, and improper behavior in dealing with customers. Performs other duties and responsibilities as assigned. ================================================================================= CSR3 Job Summary: Recognizes and meets customer expectations of service and professionalism and creates a high level of customer satisfaction and trust. Continually display a courteous and helpful level of enthusiasm, and service knowledge with customers.
The summary of duties include, but are not limited to, performing all deposit account services such as taking deposits, withdrawals, opening new accounts, and placing account holds. The CSR 3 is also responsible for cross selling and referring all deposit and loan products as well as up streaming loans and other products for approval. PRINCIPAL DUTIES AND RESPONSIBILITIES Listens carefully to customer requests, comments, or complaints and responds appropriately in accordance with CBTx procedures. Is responsible for comprehensive, prompt, and efficient customer transactions.
Performs a variety of customer service transactions on a daily basis such as account holds, stop payments, direct deposits and check confirmation. Cross-markets and promotes other CBTx products and services such as loans, IRA's, CD's, and safe deposit boxes. Up streams loans for approval. Open new accounts (personal or commercial) DDA, savings, CD's, IRA's, and safe deposit boxes. Also will review and approve/decline NSF in accordance with CBTx policy and procedures. Provides extensive personalized service to depositors with specific or special banking needs including: personal banking account advice, suggestions for account resolution; researches customer inquiries; provides customers with account information and updates as requested.
Counts, checks, and packages coins and currency. Cashes checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions into computer records. Maintains cash supply within prescribed limits, orders cash when necessary, prepares cash transfer slips and counts incoming cash. Balances cash drawer at the end of the shift and compares totaled amounts to electronic journal on DCI.
Reports and discrepancies to his or her supervisor as necessary. Places hold on accounts for uncollected funds and prepare CBTx Notice of Delayed Availability in accordance with CBTx procedures. Balances and loads ATM when necessary. Receives mortgage, consumer loan, and other payments, inspects negotiable instruments and cash offered for payment and ensures the payments match balances due, enters payments received into CBTx computer records and generates customer receipts. Provides guidance to CSR-1's and 2's as to proper use of DCI Teller, i Core features and functions, night depository contracts, and interpretation of CBTx policies and procedures.
Performs bank by mail and night deposit functions where available. Other duties as assigned. PERFORMANCE EXPECTATIONS Quality of work : Accurate, neat, planned, and organized. Minimal follow up is required. Consistently meets commitments in a timely manner. Makes sound decisions and within scope of authority, assumes responsibility for actions. Productivity: Industrious and efficient, multi-tasking. Maintains a high level of work output. Can be depended upon to complete assignments on schedule.
Assumes full responsibility for completion of assigned duties. Prompt and regular in attendance. Seldom absent or tardy. Process and adapt when new ideas or technology causes change. Working relationships: Establishes and maintains positive relationships and credibility with other team members inside and outside of the Bank that encourages and enables future work and cooperation with those people. Provides a good example for peers and subordinates to follow. Compliance: Knowledge of Bank policies and procedures and regulatory compliance laws. Completes all compliance training as scheduled. Follows bank policies and procedures consistent with regulatory compliance in all situations and activities performed.
Properly document any exception to the Bank policy and procedures, including any exception to regulatory compliance requirements. EDUCATION & EXPERIENCE: Minimum Qualification: High School Diploma or Equivalent Ability to read, write, and speak the English language fluently. Good personal credit history required Knowledge: 2-3 Year Experience in Financial Institution Preferred Skills: Good Interpersonal, Mathematical and Clerical Skills Some Working Knowledge of Microsoft Excel and Word Completes all compliance training as scheduled CBTx supports an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified applicants and employees.
Compliance: Knowledge of Bank policies and procedures and regulatory compliance laws. Completes all compliance training as scheduled. Follows bank policies and procedures consistent with regulatory compliance in all situations and activities performed. Properly document any exception to the Bank policy and procedures, including any exception to regulatory compliance requirements. CBTx supports an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified applicants and employees.
EXAMPLES OF WORK PERFORMED Assist customers at the counter and on the phone giving applications and/or information regarding various exemptions, valuations, address changes, mortgage coding, protesting their property values, Appraisal Review Board (ARB) procedures, and ownership changes Data entry to correct ownership through deeds, wills, heirship affidavits, divorce decrees, and judgments.
Correct acreage, splits combines, legal descriptions, State Property Tax Board codes, and bill codes Calculate effective size Remove mortgage codes and personal property links Process and enter ARB results and type letters to taxpayers Maintain paper trail on all work Research records at the County
Clerk's office, retrieve deeds and plats Deliver and pick up mail at the County Tax office Perform repetitive, basic key entry and/or verification Become familiar with program features and codes Learn to communicate with computer for information retrieval and verification without immediate physical document Responsible for updating all ownership and legal description changes in the computer Responsible for researching the chain of ownership either in-house or in the County Clerk's office Work harmoniously with taxpayers Perform other work as assigned GENERAL QUALIFICATIONS AND REQUIREMENTS EXPERIENCE AND TRAINING The Deed Clerk should have some training or practice on key entry device and have
knowledge and be able to operate 10 key calculator.
The Deed Clerk should have completed in-house training under experienced personnel on direct data entry device and be able to demonstrate knowledge of program on direct data entry device and information retrieval. The Deed Clerk should be able to read and understand legal documents pertaining to property ownership and field notes. EDUCATION High School diploma or G. E. D. equivalency, including course in typing or operation of a key entry device KNOWLEDGE, SKILLS AND ABILITIES The Deed Clerk should possess some knowledge of the capabilities of key entry devices and have touch-typing skill sufficient to reach approximately 40 w.
p. m. The Deed Clerk must be able to retain knowledge learned during the training process and have the ability to memorize a series of procedural steps. The Deed Clerk should demonstrate mental alertness to detect and resolve error conditions and to effectively communicate with the computer as well as judgment in selecting and transcribing data from documents that have not been pre-examined or coded to assure minimum, verified input on accounts. The Deed Clerk must be able to work under the pressure of rigid cycles of fluctuating production schedules and have the ability to follow oral and written instructions and to work harmoniously with fellow employees and with the public.
Bilingual preferred (English/Spanish) PHYSICAL DEMANDS Continuous sitting, twisting upper body, frequent standing, walking, kneeling, squatting, bending, carrying, pushing, and lifting up to 30 pounds. ENVIRONMENTAL FACTORS Indoor activity with constant exposure to video display computer terminals, daily interfaces with property owners, the general public, and tax representatives. Occasional noise. CONDITIONS OF EMPLOYMENT Agrees to comply with all written District Employee Policies and Procedures Bastrop Central Appraisal District is an Equal Opportunity Employer.
Final candidate subject to background check.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward. Career development, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.
Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco. Our mission is to
develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors.
We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America. Our Core Values are: Be a Team Player; Have a Game Plan; Be Reliable; Be a Game Changer; Play Fair; Be a Pro; and Have Fun! Position Summary Field Service Technicians at Diamond Game are first and foremost customer service
ambassadors, not only by providing excellent service and support for the products, but also by delivering the desired customer service experience.
The role of Field Service Technician is a technical, customer-centric position focused on preparation, installation, troubleshooting, repair, preventative maintenance, and Tier 1 customer support for Diamond Game's lottery ticket dispensing machines as well as associated equipment. Located in Houston, TX this position may require a significant amount of travel during the assigned work week with the occasional overnight stay; technician van will be assigned. Candidate must have a clean driving and criminal record and be comfortable driving long distances in varied weather conditions.
Essential Duties and Responsibilities Act as the first line of support for Tier 1 customer requests. Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service; Logging call information, as well as resolving, transferring, or escalating Tier 1 support requests as necessary; Ensure that appropriate actions are taken to resolve customer problems and concerns; Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments; Perform diagnostic checks, maintenance and repairs to all Diamond Game equipment; Perform activities and provide support to ensure defined service level agreement timelines are met; Plan, schedule, and perform preventive maintenance on equipment (clean, tighten loose hardware and secure loose wiring); Perform all tasks necessary to complete the installation of equipment and software during upgrades and installs; Record maintenance and repair actions in approved reporting software, accurately and within defined timeframes; Adhere to jurisdictional regulations regarding the proper handling of upgrades and maintenance for gaming equipment; Communicate and report to management and other departments within Diamond Game on the status of assigned activities ; Gather and record detailed information and reports on issues reported by the customers or otherwise identified at customer sites; Assist Technical Services and Infrastructure team members for basic repair and maintenance to associated equipment such as payout stations, cabling, switches, and servers; Report on work orders and other assigned tasks daily; Be part of monthly on-call technical service rotation; Performs other duties and tasks as requested and required by management.
This position will require significant travel during the assigned work week and occasionally weekends. Candidate must have a clean driving record and be comfortable driving long distances in varied weather conditions. Education & Experience Requirements High School diploma or equivalent 2+ year technical/electrical experience or technical degree/certification, preferred but not required Customer service background preferred. Qualified to operate a motor vehicle and possess a valid driver's license. Microsoft Office Suite (Word, Excel, Outlook).
Knowledge of Microsoft Navision, helpful but not required. Knowledge and Abilities Requirements Associate will be required to undergo state and federal background checks for gaming licenses and/or approval by Lottery to work on gaming products in the jurisdiction. Knowledge and adherence to essential safety standards. Basic technical/electronic maintenance and troubleshooting skills. Attention to detail, competent interpersonal, oral and written communication skills. Planning, organizational skills, adaptability. Ability to work with minimal supervision as well as in a team environment.
Ability to work varied shifts and overtime as required. Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is often performed in retail or grocery settings in a predetermined geographical area. Stores are often busy and loud, especially during peak hours. The work environment can be noisy due to music, conversations and other sounds. This position may require a significant amount of travel during the assigned work week with the occasional overnight stay; technician van will be assigned.
Candidate must have a clean driving and criminal record and be comfortable driving long distances in varied weather conditions. Benefits Medical, Dental, Vision 401k with company match Profit Sharing Paid Vacation Employee Referral Program Tuition Reimbursement Employee Assistance Program We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).
Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
perform each essential duty satisfactory. The requirements list below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Education/Experience: No minimum education required.
High School Graduate preferable. Ability to distinguish different type and size thread protectors, read marking labels. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is most frequently required to work in outdoor
environment, weather conditions, operate material handling equipment such as forklifts, and perform duties while walking and standing. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Grease from field-grade thread protectors, HOT summer outdoor conditions, direct sun, light rain, cold winter conditions, mud, dirt and dust. You may apply in person: Wellbore Services, LLC 474 E. Windham Ranch Road Goodrich, TX 77335
