Location: Indianapolis, IN
Company: Afit Staffing
in a team-based environment to produce concrete and reliable outcomes. At a Fit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment. a Fit Staffing, Inc. is an equal opportunity employer.
Description of Duties: The Customer Care Specialist will be responsible for responding to, triaging and escalating end user inquiries received via our ticketing system. The candidate should be comfortable in learning new technologies and adapting to an ever-evolving software application. Excellent interpersonal and communication skills are crucial for this role. Responding to, triaging and escalating end user inquiries that are
predominantly handled through JIRA ticketing system, but some email and phone interaction required. Handle customer issues/questions and provide appropriate solutions and alternatives within established SLA metrics and follow up to ensure resolution.
Ensuring all customer tickets contain the minimal information necessary to appropriately investigate and triage issues/questions reported by end users. Looking up information in interfacing systems to assist in the determination of root cause. Actively contribute to ongoing process improvement. Daily collaboration between Tier 1, Tier 2 and Tier 3 teams regarding developing ticket trends and solutions. Keep up to date on existing customer
training (Knowledge Base articles) to create team awareness regarding documentation gaps.
Connect customers to appropriate Knowledge Base articles to resolve stated issue. Inform customers about new system features and functionalities. Develop and maintain trusted relationships with customer base. Availability during core business hours: Monday through Friday 9am to 4pm. Desired Skills and Experience: Self-starter; opportunities for advancement if desired. Atlassian JIRA experience preferred. Basic computer skills including Microsoft Office, Web Browsers, Screen Captures, and data entry. Good problem-solving, analytical, and team-working skills. Excellent communication and interpersonal skills.
An openness to learning new technologies. Willingness and ability to adapt and learn in a fast-moving environment. Ability to remain calm when tackling difficult customer issues. Willingness to multi-task and quickly shift focus when necessary. Dedication to customer satisfaction. Basic understanding of how CRM systems work (Preferred). Education: Associate degree or experience in a related field (Preferred) Please note, this full-time, salaried position is in Indianapolis, IN and we do not offer relocation assistance at this time.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
