Location: Pala, CA
Pleasant and outgoing personality. Excellent organizational skills. Able to remain calm and professional in a busy environment. Previous 3 Star / 3 Diamond hotel experience a plus. Ability to deal with difficult situations. Ability to add, subtract, multiply, and divide in all units of measure.
High School Diploma or GED required. College degree preferred. Essential Job Functions: Register and checkout guests accurately and in a timely manner. Answers inquiries pertaining to hotel policies and services. Be able to handle cash, checks, or credit cards from guests and record transactions. Be able to assign, select, and do room changes in a complete, accurate, and timely manner. Offer a
genuine greeting. Adhere to all 4 Star / 4 Diamond standards. Knowledge of room availability at all times, for future and present dates. Up selling of rooms by selling at rack rate and offering fewer discounted rates and by selling suites when filling hotel.
Adhere to appearance standards. Exceptional attitude. Be aware of special promotions within the hotel Ensuring that workspace and office are always clean and tidy. Clock in/out at appropriate times- being at your workstation ready to work at assigned time. Complete the AM, PM, and Graveyard checklists. Review memos and logbook. Receive information passed on from previous shift. Know and practice the guest service philosophy of Pala
Casino Resort and Spa. Assist Assistant Hotel Managers/ Hotel Manager with miscellaneous duties.
Coordinate with guest safety the research for lost and found items for guests. Handle questions, problems, and complaints. Ascertain guest satisfaction. Perform other duties as assigned. For more details: jobs-search. org/advertising_pala-c425539/pala-casino-guest-service-representative-part-time-pala_i1969452904
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be on their team because you are a great team player? If you can answer YES to these questions, we may have the perfect role for you as a Team Member in our restaurant. ROLE SUMMARY: You are the face of our restaurant! You are the first person our customers see when they walk in the door or pull up to the drive-thru window.
You are the friendly voice that greets them. You have the most important job in the company - you serve our customers! You prepare our world famous food every day. Each customer is someone's mother or brother or son or aunt and you have the opportunity to make his or her day. You have high standards. You would never serve a product to a customer that you would not
serve to your family or best friend. You are the reason our customers return again and again. By serving hot and fresh food, delivering friendly service, and keeping the restaurant clean, you leave a positive impression on the experiences of other people.
This is what gives meaning to our team members, and what we hope gives meaning to you. Key Responsibilities (what our Team Members do): Needs little guidance in solving problems Trains on their core position and keeps up to date on their training Works hard to achieve goals Demonstrates positive energy at all the times Works to create a great atmosphere within the restaurant Cooperates with fellow team members by helping others when
they need it Believes in all people by treating others fairly and with respect Recognizes others for a job well done Demonstrates positive energy at all times Organized, detailed and enjoys following standards and guidelines Greets each customer with a smile Creates a winning experience for every customer Knows the restaurant and shift goals, and works to achieve them every day Follows food and safety procedures, and reports any issues to the Manager on Duty and/or Restaurant General Manager Other Requirements: Arrive at work on time Flexible scheduling Follows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.
) Able to lift up to 25 lbs and carry up to 30 feet Able to push/pull up to 90 lbs up to 30 feet Able to stand and walk for a majority of work shift Follows restaurant cash handling safety and security procedures Adheres to restaurant and City/State/United States safety requirements Knowledge of and compliance with restaurant's Human Resources policies and processes We offer our Team Members: A mission to provide a caring culture of service, success, and ownership A promote-from-within culture with the potential for personal growth and professional opportunity A chance to work with those who appreciate and reward high performance Equal Opportunity Employer.
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