Location: Salisbury, NC
Company: Retail Business Services
manage level 1 customer support. The Admin I will be responsible for providing direct support to store personnel, as well as customers, in an effort to ensure proper service levels are met based on the hours of the contact center. Provide excellent customer service to both internal and external customers.
Enhance customer loyalty through engagement via phone and email. Provide clear information or direction with regard to actions required by customers (internal and external) in order to fully address their concerns. Provide direct support to store personnel and customers for Technology, Merchandising, Store Maintenance, Operations, Order Add/Cuts, Order call Block Polling; online orders;
digital offers; and loyalty programs. Duties and Responsibilities: Support inbound customer inquiries Support email/survey/Contact Us customer inquiries Work with customers and stores to document, resolve and/or escalate problems being reported.
As part of the process, accurately record required contact information and problem description in the appropriateapplication. Call content, appropriate notifications, error messages, problem classification and severity arecritical to the problem review and resolution process. provide appropriate resolution at the first point of contact if possible. Escalate unsolved issues as needed. Gather data during the problem solving process, analyze the
situations, and provide solutions. Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems reportedby stores and customers.
Be alert to urgent or severe issues for immediate escalation, as well as trends that may negatively impact thecompany Take ownership of all calls and cases/tickets opened; track the contact status to resolution utilizing theappropriate application. Escalate complex and/or high priority problems to appropriate coworkers, support groups, or vendors forresolution. Ensure proper notification and escalation procedures are followed to update business users and customers. Qualifications: High School or equivalent Associate's or Bachelor's Degree Add, Prior call center experience preferred#LI-ES1 #ZRRetail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.
Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. Retail Business Services is an equal opportunity employer.
We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to interaction, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, interactionual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.
As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at xyz X@. For more information, visit . Job Requisition: 356291_external_USA-NC-Salisbury_12132023
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
is rated A+ with the Better Business Bureau, and allows you to work remotely. All you need is a positive, upbeat personality, phone and internet and enjoy helping others. Serious long term financial freedom for the right individuals. Please respond now with name, phone number and the best time to call you for a short preliminary interview to ascertain if we like you and you like us.
