Location: North Syracuse, NY
Company: Innova Solutions
metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries.
Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program / schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment / completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer
interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration or process other routine transactions.
Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail in business systems to reduce cost associated with outdated address data. Complete other duties as assigned. The ideal candidate will have: High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service
and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish) desired.
Bachelors degree preferred. Experience with Microsoft Office a plus. This is a hybrid position with two days remote three days in office. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Thank you! PAY RANGE AND BENEFITS: Pay Range: $17 - $17.50/hrPay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: A comprehensive benefits package including affordable Medical, Dental, and Vision insurance, Medical FSA, tuition reimbursement, student loan assistance, 20-days of PTO, and an up to 6% retirement plan match is offered upon hire.
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Website : / Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, interaction, age, physical or mental disability, veteran status, marital status, domestic partner status, interactionual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-xyz X. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (Hire Genics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.
S. C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy. PDN-9ae5d500-df66-4bf4-83ed-2e535af63e62
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