Location: Nashville, TN
Company: Guy Brown
of an order through cash collection.
You will provide exceptional customer service while maintaining the integrity of Guy Brown. Key Responsibilities: You will receive and respond daily to customer inquiries; ask questions and probe to uncover needs and match solutions to those needs; effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty You will accurately and efficiently enter customer orders into the order management system to meet time-zone cut-offs and other departmental guidelines as determined to ensure customer satisfaction; follow through and assume responsibility for order completion in a timely
and accurate manner You will possess excellent interpersonal and communication skills and the ability to interact with a variety of internal and external customers and vendors through telephone, email and chat You will accurately and efficiently process returns, trace orders, track back orders and log all customer interaction within our CRM Case Management system You will interact daily with supervisors and peers to achieve goals and exceed customer expectations; actively participate as a member of a team by adhering to team's expectations and guidelines, fulfilling team responsibilities and demonstrating personal commitment to quality and to the team You will demonstrate reliability through
attendance and promptness You will remain flexible and present a positive disposition in the face of changing needs and customer demands.
You will support teammates with workload volume as bandwidth allows The above represents general responsibilities for the position. Other duties, responsibilities and qualifications may be required and/or assigned as necessary on an ad-hoc or ongoing basis Qualifications High school education or equivalent Minimum of 1 to 3 years of demonstrated success in a service-related position Ability to work effectively, independently and in a remote team environment Excellent verbal communication skills Excellent written communication skills with a good understanding and application of proper punctuation, spelling and grammar Excellent time management skills Experience using search engines, cutting & pasting, moving through multiple windows and keyboard skills Strong analytical, critical thinking, decision-making, and technical skills Ability to learn complex functions quickly Experience with Microsoft Office Outlook, Excel, Word Experience using office equipment such as personal computers, software, internet, e-mail, and telephone Experience with customer service request tracking software or CRM systems; Microsoft CRM preferred Good overall business judgement, attention to detail and a positive attitude Excellent organization, prioritization, planning and problem-solving skills Availability for shifts between 8:00 am to 8:00 pm eastern time, but can change depending upon staffing and customer requirements No travel required.
Benefits We recognize people as our most asset. Our competitive salary and benefits package include medical and dental benefits, company-paid Life and AD&D insurance, company-paid Short Term and Long-Term disability benefits, 401(k) Plan with a company match, paid holidays, vacation and PTO, and tuition reimbursement.
Guy Brown, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, national origin, disability, or protected veteran status.
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