Location: Austin, TX
Company: N. Harris Computer
will be responsible for resolving a wide variety of issues in their software solutions. This is a very important role within our company, and we are looking for someone who can help make a difference in our division and show our customers that our primary focus is their overall satisfaction.
This position is a fully-remote/work from home role, or the selected candidate can work from any Harris office location, if desired. JOB DUTIES & RESPONSIBILITIES Including, but not limited to: Diagnosing software and hardware malfunctions and working with members of the Support team to quickly identify and help resolve problems; Respond quickly and efficiently to incoming customer phone calls and
emails; Develop sufficient product knowledge to handle front line and escalated support calls; Resolve customer service-related issues and contribute towards improving overall customer service and satisfaction To meet this challenge you must possess a high level of initiative and energy to succeed in a fast-paced evolving environment, as well as several of the following skills: At least three years of prior call center experience; Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner; Excellent troubleshooting and analytical problem solving skills; Excellent oral and written communication skills; Highly-developed organizational
skills and time management ability; Ability to work independently on assigned projects, as well as in a team atmosphere; Highly motivated, flexible, adaptable nature; Able to deal with different personality styles; Ability to learn quickly in a fast-paced, challenging and ever-changing environment; Excellent computer skills, knowledge of computer hardware and commonly used office software such as Microsoft Office Suite; Must type a minimum of 30 WPM; Knowledge of SQL/Firebird databases a plus; Experience with schools or knowledge of school food service is preferred; Prior bookkeeping or accounting experience is a plus; Ability to multitask
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