Member Service Representative | Hendersonville, NC

shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone.

You are friendly, outgoing and love to make people happy on a daily basis! Benefits Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines Competitive pay with daily access to earned wages Paid holidays and paid time off 401k company match upon eligibility Exclusive discounts and additional wellness programs Essential Functions / Key Responsibilities Supervises and coordinates

daily activities of employees to ensure safe and effective operations. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.

Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner. Communicates

with manager concerning any problems or issues. Schedules and conducts shift meetings.

Assists in the administration of payroll; completes shift paperwork and performs other administrative functions. Performs job duties of assigned shift (i. e. Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc. ). Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications Pre-requisites: Must be a local (in-state) resident.

Valid In-State Driver's License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10-year background check. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete SIDA training to obtain airport authority identification security. Experience: 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities: Excellent customer service skills.

Strong work ethic. Ability to work in a team oriented environment. Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. Preferred Qualifications Education: High School diploma or GED. Experience: 4+ years of relevant experience. Relevant supervisory experience. Knowledge, Skills & Abilities: Able to communicate information and instructions verbally and/or via radio equipment. Able to communicate effectively in a professional manner. Strong leadership qualities and ability to create a passionate and efficient workforce.

Able to effectively resolve employee conflicts. Ability to apply creative solutions that have a positive impact on results. Working Conditions Work Schedule: You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment. Work Environment: Must be able to be alert to moving vehicles or aircraft and use radio equipment. Enjoy the outdoors on a daily basis (sun, rain, sleet or snow! ) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements: Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. Must be able to work in cramped or high places. Must be able to carry heavy items up and down jet way stairs. Supervisory Responsibilities Supervise team of Customer Service Agents and Leads. Legal Unifi is an Equal Opportunity Employer.

" Unifi Aviation LLC. is committed to equal opportunity employment regardless of race, color, ancestry, religion, interaction, national, origin, interactionual orientation, age, citizenship, marital status, disability or veteran status. "

Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.

Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.

is rated A+ with the Better Business Bureau, and allows you to work remotely. All you need is a positive, upbeat personality, phone and internet and enjoy helping others. Serious long term financial freedom for the right individuals. Please respond now with name, phone number and the best time to call you for a short preliminary interview to ascertain if we like you and you like us.