Location: New York, NY
on creating instructional content and optimizing our brand awareness. As our Customer Community Manager you will maintain our Support Center, represent the company and promote our products at technical networking events, and provide guidance to a team of talented technical writers and content marketing professionals.
What You'll Do: Manage the team of current and future Customer Community Representatives. Hire, train, and provide continuous coaching to team members. Represent In Motion Hosting regularly at industry branding and networking events. Utilize content marketing skills to increase traffic to the Support Center and display the In Motion Hosting brand. Ensure articles and videos
posted by the team are in accordance with company standards. Communicate with department heads and the executive team to structure content for their products/services.
Set time-lines for completion for the Customer Community team projects and posts. Prioritize assignments of the team based on company need. Implement SEO, web analytics/Google Analytics, and social media marketing strategies in all posts and videos. Act as an internal and external advocate for Word Press. Partner with our Product Development Team, Affiliate/Business Development Team, and Product Marketing teams to produce content. Attend and speak at open-source and technical trade shows. What You'll Get: Profit sharing
opportunities twice a year Medical, Dental, Vision, Disability, Life Insurance and 401(k) plans.
A fun, relaxed working environment with a casual dress code (jeans ok). Free weekly lunch and snacks. The opportunity to lead an awesome team in a growing company. Ideal Candidates Have: Experience officially or unofficially leading a team. In-depth knowledge of In Motion Hosting's products and services. Experience using content marketing methodologies. v Working knowledge of SEO, social media marketing, and Google Analytics. Strong verbal and written communication skills. Experience with content or technical writing. Strong understanding of Word Press themes and plugins.
Ability to engage individuals and groups to add to the In Motion Hosting company partner list. Experience with content marketing concepts and technologies. The below is optional but can help make you a top candidate: Experience leading a team of technical writers. Strong public speaking skills. Experience with technical writing or content marketing in a web hosting environment. A love of Word Press software and the broader Word Press ecosystem/marketplace Responsibilities: Preparing for appointments received from assistant the day prior--all travel is local and typically within a 50 mile radius of your home Directing 2-3 sales appointments daily with owners of small to medium sized businesses with the goal of marketing and securing Business Analysts a Survey Agreement.
Contacting Business Coordinator with feedback from appointments and sharing new business lead opportunities. Reviewing the day's successes and challenges with your Sales Manager, gaining sales support as appropriate-- all administrative support people have a vested interest in your success Requirements: At least three years of business ownership experience and/or three years of face-to-face direct sales experience Bachelor's degree preferred but not necessary.
We will consider the right experience over a degree Highly self-motivated and self-disciplined with ability to work effectively with little or no supervision Outgoing personality with expertise at developing relationships, particularly with business owners, presidents and CEO's Good communicator--excellent l.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
