Customer Service Representative - 2nd Shift | Lumberton, NC

( $22 /hr. once hired on ) Start Date : 1/9 Schedule Availability : Monday Friday: 8 AM 9 PM (8-hour shift assigned) Rotating Weekends: Saturday 8 AM 2 PM Sunday 12 PM 6 PM Possibility for mandatory overtime at the end of the month Once Hired Permanently: GREAT bonus incentives Exceptional benefits including 401K with a 6% match and pension plan Paid time off Option to go REMOTE if maintaining excellent attendance record and meeting KPIs Job Duties: Meets performance expectations for collection efforts for assigned accounts Provides exceptional customer service Negotiates payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay Documents all collection

efforts for each assigned account in accordance with established procedures Requirements: GOOD job stability is required!

1+ years of customer service experience!

Call center experience is highly preferred but not required. Application Process Includes: Fingerprinting Client Interview Background Check For more details: jobs-search. org/finance_whiteville-c441965/call-center-rep-hiring-immediately-whiteville_i1969783826

of resolutions in servicing our Customers. RESPONSIBILITIES: Answer inbound Customer and Branch calls in a courteous and professional manner. Utilize excellent listening skills to understand the Customer’s concern or situation. Ensure privacy and security through proper Customer authentication.

backss Customers’ needs by asking the right questions. Provide exceptional Customer Service by demonstrating a professional and courteous demeanor. Respond to account inquiries, account maintenance, loan questions, online banking troubleshooting, and basic banking information. Troubleshoot and resolve first level Customer complaints in a timely manner. Stay up to date on products/services/procedures

by reviewing email notifications, attending meetings and via virtual training. Build relationships with Customers, Branches, and internal Lines of Business.

Research and communicate effective solutions while adhering to departmental policies and procedures. Take ownership of calls from beginning to end, and provide timely follow up. Recommend products and services to Customers such as online banking, mobile app, Zelle, Telebanc, etc. to better serve their needs. Perform other administrative support responsibilities as department needs arise. Qualifications High School diploma or equivalent required. Bachelor’s degree preferred Minimum of one (1) year of call center or banking experience,

preferably in a customer facing role, required Minimum of 1 year of professional Customer Service experience required Excellent verbal and written communication skills required Proficient in Microsoft Office products, computer skills in a Windows based environment, and the ability to quickly learn new systems required Ability to work in a structured fast-paced and ever-changing environment required Ability to independently utilize resources and tools provided Ability to maintain a professional demeanor and provide options in difficult situations required Ability to successfully maintain required performance standards (i.

e. quality, attendance, promptness) required Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am – 3:00pm Saturday (rotating) required Active listening required Attention to detail while multi-tasking required Desire to build a career and grow with United Bank KEY COMPETENCIES: Dependability, Attendance & Punctuality Customer Service focused Team player Computer skills Time Management Interpersonal Skills Communication Skills Critical thinking and resolution focused Essential Functions: Sitting and speaking for extended periods of time Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment Ability to converse and exchange information with all levels of staff and customers Ability to observe, perceive, identify, and translate data Company Profile At United, we value all of the relationships we have built since 1839.

We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors.

Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D. C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values.

Member FDIC. Equal Housing Lender. Equal Opportunity Employer.

Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.

Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.