Customer Service Representative | Knoxville, TN

Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.

calls only - no cold calling. At Foundever, experience is everything: An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience Whether you are onsite (location) or working from home, depends on the results of your backssment and interview.

You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. We believe in investing in our agents and helping them to achieve a career goals. You will have

the opportunity to grow within the company and encourage you to do so. We pay for your training, testing, and insurance licensing! Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks Weekly review of quality standards, metrics, and performance The primary function of the position is to receive, review and process calls regarding customer's insurance policies.

Callers may have questions regarding the policy coverage, billing, or the need to modify the policy.

About 30% of all calls are billing related - and military pay days fall on the 1st and 15th of each month.

We see a significant amount of billing calls on/around those days. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls. Skills, Knowledge, & Abilities: Active listening skills, effective verbal and written communication skills Ability to solve complex situations utilizing questioning and deductive reasoning skills Demonstrated ability to navigate multiple systems High service-aptitude with personal drive to serve/display compassion and empathy Willingness to learn and develop skills to improve your work performance Benefits: Pay: $14.00-$20.00/hour 100% paid Professional Training Expected hours: No less than 40 per week Weekends as needed 401(k) with company matching Medical, Dental, Vision and Wellness Benefits Employee Assistance Program (EAP) Paid Time Off Employee discounts Referral Bonuses Internal Mobility (84% of our managers are promoted within) Bonus Opportunities Requirements: Must be at least 18 years of age Must have a HS Diploma or GED Equivalent Preferred 6 months-1 year of relevant work experience Must have open availability during hours of operation This position requires you to be on-site Must live with 50 miles of the Knoxville TN site: 11221 Outlet Dr.

Knoxville, TN 37922 Military Friendly Foundever is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, interaction, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, interactionual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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basis with immediate supervisor and appropriate personnel. Cheerfully and promptly handles inquiries or referrals for services. Promptly identifies the caller's needs and takes proper action to see that those needs are handled. Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees.

Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification. Participates in the performance improvement (PI) quality assurance program. Assists with preparing and maintaining billing files. Provides support for the Hospice Office Managers to ensure accurate

and timely information required by the corporate office for billing, scheduling, and payroll. Qualifications: A high school graduate or the equivalent preferred.

Must be experienced with PC's and be familiar with common office software such as word and spreadsheets, etc. Must be well organized and detail oriented. Must be able to communicate clearly and comprehend written and verbal communications. Must be able to function efficiently in a stressful work environment. Caris Healthcare's mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity

and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team.

At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide. Benefits include: Competitive Salary Bonus Eligibility Eligible for benefits within 60 days Health Benefits (Medical, Dental, Vision); health spending account Paid Time Off/Holidays 401 (K) plan with company match Paid Training Mileage Reimbursement Tuition Reimbursement Flexible Scheduling Career Advancement Opportunities If you see yourself a good fit and want to join our team apply today!

Caris Health Care is an affiliate of NHC. EOE

of product and to maintain confidentiality in all matters. Responsibilities: Comply with all industry, customer and company safety regulations and operating procedures Must respond promptly and help resolve customer concerns and complaints Perform inbound and outbound functions of truck/railcar traffic.

Accurately weigh inbound/outbound trucks via truck scale Monitor shipper inventories utilizing computer entries. Distribute documents/shipping papers as needed for transportation of railcars and trucks We Offer: A Full Benefits package including Medical, Dental, 401K Paid Holidays and Vacations An annual Steel Toe Boot allowance All Personal Protective Equipment (PPE) provided Veteran

Friendly A promote from within mentality and much more! Education Requirements: High School education or GED equivalent Experience Requirements: Customer service experience Scale operations experience Computer & Office experience Comfortable with basic math conversions Skills, Licenses, Certification, and/or Special Training: Meet and maintain all of the requirements contained in the Conditions of Employment policy Physical, Mental & Sensory Requirements: Ability to occasionally work in an outdoor environment, exposed to all weather elements, including extreme hot and cold temperatures, dust and noisy conditions Must be able to sit for extended periods of times Ability to stand for extended periods

of time Ability to operate standard office equipment - computer, calculator telephones, fax, 2-way radios Ability to occasionally lift/carry up to 25 lbs.

Must be able to work independently Ability to multiple tasks Must be able to properly wear all required Personal Protective Equipment Expectation: We expect all associates to be committed to a high standard of safety. The associate must be in compliance with all safety rules/policies and prepared to report safety and potential safety violations to appropriate supervisory personnel. Individuals performing this function must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Job performance without equipment damage is essential to meeting our customers' safety, quality and production requirements. Company Overview: Established in 1987, Road & Rail Services has grown and diversified to become a leading provider of rail-related services in North America. Our network of skilled associates provides plant and terminal operating expertise as well as field maintenance of rail assets for railroads, rail shippers, and owners of rail related equipment and facilities. Visit us online at for more information! Job Posted by Applicant Pro