Retail Customer Service Specialist Bilingual Spanish | Spokane, WA

Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.

Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.

Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.

Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Client Engagement Center Service Representative , you will provide exceptional customer service to clients contacting the bank by phone, email or online providing information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities. Days & Hours: The Client Engagement Center operates

Monday through Friday from 7am to 7pm. Ability to work varied shifts and hours is required. In this role you'll have the opportunity to: Provide exceptional client service.

Research and resolve problems and errors. Provide client and branch support for online and mobile banking and all other loan related transactions. Contribute to department service quality goal achievement. Proactively backss client's service needs, resolve inquiries, provide account information, and perform a variety of transactions on the client's behalf. Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff. Utilize computerized systems

to gather information, troubleshoot and track calls. Comply with policies, procedures, security requirements, and government regulations.

Experience 1 or more years of experience in a call center, retail banking, or operations function required. Knowledge, Skills and Abilities Proven ability to provide professional, accurate, and responsive client service. Possess effective verbal and written communication skills, including proper phone and email etiquette. Effective sales and referrals experience. Possess strong negotiation, customer service, and time management skills. Ability to handle multiple tasks, including management of multiple computer applications simultaneously.

Willingness to work in a busy team environment and handle changing priorities. Knowledge of federal and state laws and regulations relating to deposit accounts and operations. Proficient in Microsoft Office products Compensation & Benefits Targeted starting hourly range (based on experience): $ 18.00/hour - $ 21.80/hour Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life. Benefit eligibility begins the first of the month after your start date. Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement up to $5,250 annually Get more information at: Employee Benefits Banner Bank Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site.

Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. For more details: jobs-search. org/finance_spokane-c450389/client-engagement-center-service-representative-spokane_i1970186715