Field Service Representative 7 | Albany, NY

Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.

Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.

Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.

return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes.

Ensure corporate dress code is adhered to on the Front End and Customer Service areas. Pay Range: $17-$26 ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Does not supervise associates on a regular basis. Ensure each associate provides the highest level of fast, friendly, and efficient customer service, according to 5S standards, at all times. Ensure each associate asks each customer

for an Advant Edge Card. Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction. Ensure each associate is aware of shrink-related items and how to control.

Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Ensure proper training, scheduling, and supervision of all Front End, Office, Customer Service, and Bottle associates for excellent customer service. Responsible for providing a safe environment for associates and customers at all times. Ensure that all Front End, Customer Service, Back Office and Bottle customer courtesy and service standards are met at all times through proper training and scheduling

of these areas. Ensure policy and procedures are followed in regards to systems (i.

e. FDS, X-CPS). Ensure that all Front End associates are following company dress code. Ensure that all cash and other asset controls and procedures are followed. Ensure that each Front End associate is properly trained and maintains proper training evaluation. Buddy training summary, CBT scores, evaluations, coaching and counseling. Ensure that all pricing errors are accurately recorded and given to the proper associate immediately for follow through. Ensure that all Front End supplies are ordered and that inventory controls are adequate to meet requirements and control expenses.

Responsible to meet or exceed financial aspects of the Front End, Office, and Bottle departments in the areas of Front End CTO, Cashier Training, and miscellaneous office income. Ensure that the Front End, Bottle, Customer Service, and Office areas are maintained in accordance with corporate and state sanitation regulations, including restrooms. Ensure that all associates reporting to the Front End operation consistently work within company efficiency standards. Ensure that associates adhere to Front End and Office mission statements at all times. Ensure that all company programs are implemented and communicated to all Front End associates.

Acts as the first level of support to the Customer Service area for problem determination. Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store. Perform other related duties as assigned by management and adhere to all company policies and procedures. MINIMUM QUALIFICATIONS Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Communication Skills Basic Literacy Basic Computer Skills Satisfactory Performance Reviews EDUCATION AND EXPERIENCE High School Degree or equivalent.

3+ years of related experience. PHYSICAL REQUIREMENTS OTHER PHYSICAL REQUIREMENTS EQUIPMENT USED Price Chopper/ Market 32 and the Golub Corporation does not discriminate against individuals on the basis of race, color, national origin, religion, interaction, affection or interactionual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.