Location: Park Rapids, MN
Company: Americold
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. Ready for Something {New? If you enjoy solving problems, applying mechanical ability, thinking creatively, and learning new things in an exciting, challenging, fast-paced, and rewarding environment, we have a Service position for you.
Apply below if you’re ready to contribute to a cleaner, healthier, and safer world! With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered
and robotic Tennant products. As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again.
By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company. A Day in the Life Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models. Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication
with customers regarding service expectations, timeline estimates, billing, and future service needs.
Create and maintain records of all service activities and business reporting documentation. Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment. Follow all safety protocols and utilize proper PPE. Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success. Required Experience and Education High school diploma or equivalent Valid driver's license plus meet Tennant Company driving policy requirements.
Minimum of 3 years of experience: Troubleshooting and repairing combustions engines (LP, Diesel, or Gas) Troubleshooting and repairing mechanical and electrical systems Using hand and power shop tools, equipment, and diagnostic devices. Using a personal computer, MS Office Suite, and email. Preferred Experience Vocational schooling in automotive/diesel/electrical Previous experience and knowledge: Working on Mobile Equipment (Forklifts, Heavy Equipment, etc. ) Previous experience working directly with customers Physical Requirements Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds.
Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds. Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily. Driving a van to and from customer sites daily, including frequent driving time of 2+ hours daily. Tennant Company Offers Competitive Salary Performance-based incentives structure Excellent benefits package (eligible on 1st day of employment) Company Service Vehicle Cell phone and Tablet Uniforms Specialty Tools Comprehensive training program including ride-along, virtual and factory-based training Monday-Friday schedule; work-life balance Begin your journey with us.
Let's reinvent how the world cleans. Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, interaction, national origin, physical or mental disability, age, military service, pregnancy, interactionual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
